Portaluse

Minor service degradation

1 active · 1 new past 1h · 0 resolved past 1h · last event 22m ago

2026-10-26 09:11:05Z
Refreshes every 30 s

Active incidents

1 active
Increased false-positive watchlist holds at boundary
INC-55847 · Entry boundary, Authentication · started 39m ago · still identified
Minor
Identified
2026-10-26 08:48:18Z

A watchlist update has been rolled back. Holds are being released.

Investigating
2026-10-26 08:32:00Z

An increased rate of valid travelers are being held at the entry boundary due to watchlist false positives.

Component status

Operational Degraded Partial outage Major outage
Component
Status
30-day uptime
Last 90 days →
Entry boundary
Degraded
99.88% uptime
Transit layer
Operational
99.73% uptime
Egress geometry
Operational
99.90% uptime
Recovery dispatch
Operational
99.63% uptime
Operator console
Operational
99.64% uptime
Traversal logging
Operational
99.90% uptime
Authentication
Degraded
99.79% uptime
Billing & reconciliation
Operational
99.64% uptime

Past incidents

116 resolved · 7 new in past 24h · rolling 14d

October 25, 2026

Temporal handling fees incorrectly applied to drawdowns
INC-14522 · Billing & reconciliation · duration 11 minutes · resolved 9h ago
Minor
Resolved
2026-10-25 23:52:19Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-10-25 23:44:57Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-10-25 23:41:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Voucher validation timing out
INC-46414 · Billing & reconciliation · duration 50 minutes · resolved 12h ago
Minor
Resolved
2026-10-25 20:51:45Z

Voucher validation is operating within nominal latency.

Identified
2026-10-25 20:19:24Z

The validation cache has been flushed. Latency is decreasing.

Investigating
2026-10-25 20:02:00Z

Voucher code validation is timing out for a subset of requests.

SWIFT-T transfers returning 503 errors
INC-12576 · Billing & reconciliation · duration 1h 1m · resolved 12h ago
Minor
Resolved
2026-10-25 20:56:45Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-10-25 20:17:15Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-10-25 19:56:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Inter-timeline operator handoff failing in ord-central-1
INC-13002 · Operator console, Recovery dispatch · duration 4h 6m · resolved 10h ago
Critical
Resolved
2026-10-25 22:44:12Z

All handoffs into ord-central-1 have been stable for the past 90 minutes.

Monitoring
2026-10-25 21:30:21Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-10-25 20:04:10Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-10-25 18:38:00Z

All inter-timeline operator handoffs into ord-central-1 are failing. Active travelers in ord-central-1 are unaffected, but new operator-assisted operations cannot complete.

Sign-in degraded for accounts with active custody holds
INC-94497 · Authentication · duration 56 minutes · resolved 22h ago
Minor
Resolved
2026-10-25 10:39:36Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-10-25 10:03:27Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-10-25 09:44:00Z

Accounts with one or more active custody holds may be unable to sign in.

Sign-in degraded for accounts with active custody holds
INC-79547 · Authentication · duration 54 minutes · resolved 22h ago
Minor
Resolved
2026-10-25 10:32:04Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-10-25 09:56:55Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-10-25 09:38:00Z

Accounts with one or more active custody holds may be unable to sign in.

Egress geometry rejecting valid traversals in nrt-asia-1
INC-39889 · Egress geometry · duration 30 minutes · resolved 1d ago
Major
Resolved
2026-10-25 08:21:01Z

Egress is operating normally in nrt-asia-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-10-25 08:12:01Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-10-25 08:01:30Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-10-25 07:51:00Z

A subset of egress thresholds in nrt-asia-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Elevated p99 transit latency in lhr-europe-1
INC-13952 · Transit layer · duration 21 minutes · resolved 1d ago
Minor
Resolved
2026-10-25 07:03:27Z

Latency in lhr-europe-1 has returned to expected levels.

Monitoring
2026-10-25 06:57:01Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-10-25 06:49:30Z

A transit-layer worker in lhr-europe-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-10-25 06:42:00Z

We are investigating reports of elevated p99 transit latency in lhr-europe-1. Median latency is unaffected. No impact to ongoing traversals.

October 24, 2026

Mass-limit checks failing intermittently in syd-pacific-1
INC-33754 · Entry boundary · duration 31 minutes · resolved 1d ago
Minor
Resolved
2026-10-24 18:29:47Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-10-24 18:09:46Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-10-24 17:59:00Z

Some travelers in syd-pacific-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Recovery dispatch unable to reach lhr-europe-1
INC-02867 · Recovery dispatch · duration 1h 30m · resolved 1d ago
Major
Resolved
2026-10-24 18:57:12Z

Dispatch to lhr-europe-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-10-24 18:30:08Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-10-24 17:58:34Z

Operator handoff to lhr-europe-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-10-24 17:27:00Z

Recovery dispatches into lhr-europe-1 are failing to complete. Stuck-in-portal events in this region are being queued.

Recovery operator queue depth elevated
INC-80026 · Recovery dispatch · duration 27 minutes · resolved 1d ago
Minor
Resolved
2026-10-24 16:46:37Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-10-24 16:29:19Z

Additional operators have been brought online in ord-central-1. The queue is draining.

Investigating
2026-10-24 16:20:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Elevated p99 transit latency in syd-pacific-1
INC-25547 · Transit layer · duration 1h 2m · resolved 1d ago
Minor
Resolved
2026-10-24 17:16:49Z

Latency in syd-pacific-1 has returned to expected levels.

Monitoring
2026-10-24 16:58:16Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-10-24 16:36:38Z

A transit-layer worker in syd-pacific-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-10-24 16:15:00Z

We are investigating reports of elevated p99 transit latency in syd-pacific-1. Median latency is unaffected. No impact to ongoing traversals.

Operator console intermittently unavailable
INC-68233 · Operator console · duration 37 minutes · resolved 1d ago
Minor
Resolved
2026-10-24 16:25:31Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-10-24 16:14:34Z

Console is now available. Monitoring for recurrence.

Identified
2026-10-24 16:01:47Z

A console bootstrapping issue has been identified.

Investigating
2026-10-24 15:49:00Z

Some operators are reporting intermittent unavailability of the operator console.

Increased duplicate emergence events
INC-75684 · Transit layer, Recovery dispatch · duration 30 minutes · resolved 1d ago
Major
Resolved
2026-10-24 15:57:54Z

Custody-held travelers from this event will be reconciled at the close of the current billing cycle. Affected accounts will receive a notice from their operator.

Monitoring
2026-10-24 15:48:55Z

Duplicate rate has returned to nominal. No additional travelers have been placed in custody.

Identified
2026-10-24 15:38:27Z

The duplicate rate has been traced to a stuck inter-timeline reconciliation worker. We are restarting the worker.

Investigating
2026-10-24 15:28:00Z

We are seeing an elevated rate of duplicate emergence events. Affected travelers are being placed in custody hold per protocol.

Operator console intermittently unavailable
INC-26157 · Operator console · duration 12 minutes · resolved 1d ago
Minor
Resolved
2026-10-24 09:46:38Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-10-24 09:43:08Z

Console is now available. Monitoring for recurrence.

Identified
2026-10-24 09:39:04Z

A console bootstrapping issue has been identified.

Investigating
2026-10-24 09:35:00Z

Some operators are reporting intermittent unavailability of the operator console.

Custody hold reconciliation delayed
INC-45368 · Recovery dispatch · duration 51 minutes · resolved 2d ago
Minor
Resolved
2026-10-24 09:01:00Z

Reconciliation has completed. No travelers were released from custody as a result of this delay.

Investigating
2026-10-24 08:10:00Z

Scheduled custody hold reconciliation is running behind. Holds will continue to be honored.

October 23, 2026

Recovery dispatch unable to reach iad-east-1
INC-96240 · Recovery dispatch · duration 1h 28m · resolved 2d ago
Major
Resolved
2026-10-23 21:02:49Z

Dispatch to iad-east-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-10-23 20:36:28Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-10-23 20:05:44Z

Operator handoff to iad-east-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-10-23 19:35:00Z

Recovery dispatches into iad-east-1 are failing to complete. Stuck-in-portal events in this region are being queued.

Sign-in degraded for accounts with active custody holds
INC-47049 · Authentication · duration 58 minutes · resolved 2d ago
Minor
Resolved
2026-10-23 14:58:35Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-10-23 14:21:09Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-10-23 14:01:00Z

Accounts with one or more active custody holds may be unable to sign in.

Cross-timeline credit transfers paused for review
INC-59321 · Billing & reconciliation · duration 1h 27m · resolved 2d ago
Major
Resolved
2026-10-23 13:18:04Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-10-23 12:51:56Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-10-23 12:21:28Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-10-23 11:51:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

Recalibration delayed in ord-central-1
INC-23890 · Transit layer, Operator console · duration 12 minutes · resolved 2d ago
Minor
Resolved
2026-10-23 10:55:18Z

Recalibration complete. All portals in ord-central-1 have been verified.

Monitoring
2026-10-23 10:51:36Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-10-23 10:43:00Z

Scheduled portal recalibration in ord-central-1 is running behind schedule.

Increased false-positive watchlist holds at boundary
INC-11204 · Entry boundary, Authentication · duration 58 minutes · resolved 2d ago
Minor
Resolved
2026-10-23 11:36:34Z

False-positive rate has returned to nominal. Affected travelers have been re-cleared.

Identified
2026-10-23 10:59:09Z

A watchlist update has been rolled back. Holds are being released.

Investigating
2026-10-23 10:39:00Z

An increased rate of valid travelers are being held at the entry boundary due to watchlist false positives.

Egress geometry rejecting valid traversals in syd-pacific-1
INC-52986 · Egress geometry · duration 1h 34m · resolved 2d ago
Major
Resolved
2026-10-23 11:50:10Z

Egress is operating normally in syd-pacific-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-10-23 11:21:55Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-10-23 10:48:57Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-10-23 10:16:00Z

A subset of egress thresholds in syd-pacific-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Traversal receipts delayed
INC-72766 · Traversal logging · duration 24 minutes · resolved 3d ago
Minor
Resolved
2026-10-23 08:56:11Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-10-23 08:40:28Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-10-23 08:32:00Z

Traversal receipts are being delivered slower than the 30-second target.

Recalibration delayed in nrt-asia-1
INC-37415 · Transit layer, Operator console · duration 56 minutes · resolved 3d ago
Minor
Resolved
2026-10-23 06:09:32Z

Recalibration complete. All portals in nrt-asia-1 have been verified.

Monitoring
2026-10-23 05:52:52Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-10-23 05:14:00Z

Scheduled portal recalibration in nrt-asia-1 is running behind schedule.

October 22, 2026

Recalibration delayed in ord-central-1
INC-96861 · Transit layer, Operator console · duration 53 minutes · resolved 3d ago
Minor
Resolved
2026-10-22 20:56:19Z

Recalibration complete. All portals in ord-central-1 have been verified.

Monitoring
2026-10-22 20:40:19Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-10-22 20:03:00Z

Scheduled portal recalibration in ord-central-1 is running behind schedule.

Temporal handling fees incorrectly applied to drawdowns
INC-99146 · Billing & reconciliation · duration 45 minutes · resolved 3d ago
Minor
Resolved
2026-10-22 18:45:04Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-10-22 18:15:46Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-10-22 18:00:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Operator console intermittently unavailable
INC-47111 · Operator console · duration 42 minutes · resolved 3d ago
Minor
Resolved
2026-10-22 14:42:46Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-10-22 14:30:14Z

Console is now available. Monitoring for recurrence.

Identified
2026-10-22 14:15:37Z

A console bootstrapping issue has been identified.

Investigating
2026-10-22 14:01:00Z

Some operators are reporting intermittent unavailability of the operator console.

Cross-timeline credit transfers paused for review
INC-14072 · Billing & reconciliation · duration 1h 7m · resolved 3d ago
Major
Resolved
2026-10-22 13:49:47Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-10-22 13:29:45Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-10-22 13:06:22Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-10-22 12:43:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

Operator console intermittently unavailable
INC-15774 · Operator console · duration 44 minutes · resolved 3d ago
Minor
Resolved
2026-10-22 11:00:00Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-10-22 10:46:48Z

Console is now available. Monitoring for recurrence.

Identified
2026-10-22 10:31:24Z

A console bootstrapping issue has been identified.

Investigating
2026-10-22 10:16:00Z

Some operators are reporting intermittent unavailability of the operator console.

Elevated p99 transit latency in syd-pacific-1
INC-72218 · Transit layer · duration 15 minutes · resolved 3d ago
Minor
Resolved
2026-10-22 09:48:44Z

Latency in syd-pacific-1 has returned to expected levels.

Monitoring
2026-10-22 09:44:19Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-10-22 09:39:09Z

A transit-layer worker in syd-pacific-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-10-22 09:34:00Z

We are investigating reports of elevated p99 transit latency in syd-pacific-1. Median latency is unaffected. No impact to ongoing traversals.

Egress geometry rejecting valid traversals in iad-east-1
INC-19376 · Egress geometry · duration 1h 12m · resolved 3d ago
Major
Resolved
2026-10-22 09:41:03Z

Egress is operating normally in iad-east-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-10-22 09:19:26Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-10-22 08:54:13Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-10-22 08:29:00Z

A subset of egress thresholds in iad-east-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Inter-timeline operator handoff failing in dfw-south-1
INC-79547 · Operator console, Recovery dispatch · duration 3h 33m · resolved 3d ago
Critical
Resolved
2026-10-22 10:09:05Z

All handoffs into dfw-south-1 have been stable for the past 90 minutes.

Monitoring
2026-10-22 09:05:09Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-10-22 07:50:34Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-10-22 06:36:00Z

All inter-timeline operator handoffs into dfw-south-1 are failing. Active travelers in dfw-south-1 are unaffected, but new operator-assisted operations cannot complete.

October 21, 2026

Recovery dispatch unable to reach syd-pacific-1
INC-91450 · Recovery dispatch · duration 1h 8m · resolved 4d ago
Major
Resolved
2026-10-21 21:59:54Z

Dispatch to syd-pacific-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-10-21 21:39:32Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-10-21 21:15:46Z

Operator handoff to syd-pacific-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-10-21 20:52:00Z

Recovery dispatches into syd-pacific-1 are failing to complete. Stuck-in-portal events in this region are being queued.

Mass-limit checks failing intermittently in iad-east-1
INC-35204 · Entry boundary · duration 19 minutes · resolved 4d ago
Minor
Resolved
2026-10-21 18:47:51Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-10-21 18:35:36Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-10-21 18:29:00Z

Some travelers in iad-east-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Voucher validation timing out
INC-82519 · Billing & reconciliation · duration 49 minutes · resolved 4d ago
Minor
Resolved
2026-10-21 14:16:04Z

Voucher validation is operating within nominal latency.

Identified
2026-10-21 13:44:10Z

The validation cache has been flushed. Latency is decreasing.

Investigating
2026-10-21 13:27:00Z

Voucher code validation is timing out for a subset of requests.

Elevated p99 transit latency in iad-east-1
INC-97983 · Transit layer · duration 37 minutes · resolved 4d ago
Minor
Resolved
2026-10-21 12:04:10Z

Latency in iad-east-1 has returned to expected levels.

Monitoring
2026-10-21 11:53:01Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-10-21 11:40:00Z

A transit-layer worker in iad-east-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-10-21 11:27:00Z

We are investigating reports of elevated p99 transit latency in iad-east-1. Median latency is unaffected. No impact to ongoing traversals.

Operator console intermittently unavailable
INC-60877 · Operator console · duration 35 minutes · resolved 4d ago
Minor
Resolved
2026-10-21 10:20:37Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-10-21 10:10:14Z

Console is now available. Monitoring for recurrence.

Identified
2026-10-21 09:58:07Z

A console bootstrapping issue has been identified.

Investigating
2026-10-21 09:46:00Z

Some operators are reporting intermittent unavailability of the operator console.

Recalibration delayed in fra-europe-2
INC-72228 · Transit layer, Operator console · duration 42 minutes · resolved 5d ago
Minor
Resolved
2026-10-21 08:23:05Z

Recalibration complete. All portals in fra-europe-2 have been verified.

Monitoring
2026-10-21 08:10:28Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-10-21 07:41:00Z

Scheduled portal recalibration in fra-europe-2 is running behind schedule.

Cross-timeline credit transfers paused for review
INC-65985 · Billing & reconciliation · duration 1h 33m · resolved 5d ago
Major
Resolved
2026-10-21 08:58:36Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-10-21 08:30:49Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-10-21 07:58:24Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-10-21 07:26:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

Recovery dispatch unable to reach ord-central-1
INC-81095 · Recovery dispatch · duration 27 minutes · resolved 5d ago
Major
Resolved
2026-10-21 07:51:26Z

Dispatch to ord-central-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-10-21 07:43:12Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-10-21 07:33:36Z

Operator handoff to ord-central-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-10-21 07:24:00Z

Recovery dispatches into ord-central-1 are failing to complete. Stuck-in-portal events in this region are being queued.

October 20, 2026

Increased duplicate emergence events
INC-28681 · Transit layer, Recovery dispatch · duration 1h 18m · resolved 5d ago
Major
Resolved
2026-10-20 20:22:39Z

Custody-held travelers from this event will be reconciled at the close of the current billing cycle. Affected accounts will receive a notice from their operator.

Monitoring
2026-10-20 19:59:21Z

Duplicate rate has returned to nominal. No additional travelers have been placed in custody.

Identified
2026-10-20 19:32:10Z

The duplicate rate has been traced to a stuck inter-timeline reconciliation worker. We are restarting the worker.

Investigating
2026-10-20 19:05:00Z

We are seeing an elevated rate of duplicate emergence events. Affected travelers are being placed in custody hold per protocol.

Temporal handling fees incorrectly applied to drawdowns
INC-10682 · Billing & reconciliation · duration 54 minutes · resolved 5d ago
Minor
Resolved
2026-10-20 17:03:41Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-10-20 16:28:47Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-10-20 16:10:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Recovery dispatch unable to reach syd-pacific-1
INC-90860 · Recovery dispatch · duration 1h 33m · resolved 5d ago
Major
Resolved
2026-10-20 13:56:08Z

Dispatch to syd-pacific-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-10-20 13:28:11Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-10-20 12:55:35Z

Operator handoff to syd-pacific-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-10-20 12:23:00Z

Recovery dispatches into syd-pacific-1 are failing to complete. Stuck-in-portal events in this region are being queued.

Voucher validation timing out
INC-48119 · Billing & reconciliation · duration 40 minutes · resolved 6d ago
Minor
Resolved
2026-10-20 08:46:27Z

Voucher validation is operating within nominal latency.

Identified
2026-10-20 08:20:09Z

The validation cache has been flushed. Latency is decreasing.

Investigating
2026-10-20 08:06:00Z

Voucher code validation is timing out for a subset of requests.

Anomaly review backlog growing
INC-48854 · Recovery dispatch · duration 33 minutes · resolved 6d ago
Minor
Resolved
2026-10-20 08:25:33Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-10-20 08:04:23Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-10-20 07:53:00Z

The anomaly review backlog has exceeded its nominal threshold.

Traversal receipts delayed
INC-68176 · Traversal logging · duration 45 minutes · resolved 6d ago
Minor
Resolved
2026-10-20 08:34:49Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-10-20 08:05:41Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-10-20 07:50:00Z

Traversal receipts are being delivered slower than the 30-second target.

Traversal receipts delayed
INC-22608 · Traversal logging · duration 24 minutes · resolved 6d ago
Minor
Resolved
2026-10-20 06:56:09Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-10-20 06:40:27Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-10-20 06:32:00Z

Traversal receipts are being delivered slower than the 30-second target.

Increased false-positive watchlist holds at boundary
INC-12595 · Entry boundary, Authentication · duration 1h 2m · resolved 6d ago
Minor
Resolved
2026-10-20 03:24:52Z

False-positive rate has returned to nominal. Affected travelers have been re-cleared.

Identified
2026-10-20 02:44:39Z

A watchlist update has been rolled back. Holds are being released.

Investigating
2026-10-20 02:23:00Z

An increased rate of valid travelers are being held at the entry boundary due to watchlist false positives.

October 19, 2026

Recovery operator queue depth elevated
INC-22631 · Recovery dispatch · duration 1h 1m · resolved 6d ago
Minor
Resolved
2026-10-19 17:19:28Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-10-19 16:39:30Z

Additional operators have been brought online in fra-europe-2. The queue is draining.

Investigating
2026-10-19 16:18:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Phlogiston reserves endpoint returning 500 instead of 410
INC-15312 · Billing & reconciliation · duration 12 minutes · resolved 6d ago
Minor
Resolved
2026-10-19 16:08:44Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-10-19 16:01:06Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-10-19 15:57:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Mass-limit checks failing intermittently in iad-east-1
INC-38004 · Entry boundary · duration 8 minutes · resolved 6d ago
Minor
Resolved
2026-10-19 14:28:08Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-10-19 14:22:51Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-10-19 14:20:00Z

Some travelers in iad-east-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Phlogiston reserves endpoint returning 500 instead of 410
INC-68028 · Billing & reconciliation · duration 41 minutes · resolved 6d ago
Minor
Resolved
2026-10-19 14:03:06Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-10-19 13:36:23Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-10-19 13:22:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Sign-in degraded for accounts with active custody holds
INC-52639 · Authentication · duration 1h 1m · resolved 6d ago
Minor
Resolved
2026-10-19 13:36:21Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-10-19 12:56:28Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-10-19 12:35:00Z

Accounts with one or more active custody holds may be unable to sign in.

Inter-timeline operator handoff failing in nrt-asia-1
INC-70659 · Operator console, Recovery dispatch · duration 4h 17m · resolved 6d ago
Critical
Resolved
2026-10-19 14:24:32Z

All handoffs into nrt-asia-1 have been stable for the past 90 minutes.

Monitoring
2026-10-19 13:07:34Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-10-19 11:37:47Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-10-19 10:08:00Z

All inter-timeline operator handoffs into nrt-asia-1 are failing. Active travelers in nrt-asia-1 are unaffected, but new operator-assisted operations cannot complete.

SWIFT-T transfers returning 503 errors
INC-33787 · Billing & reconciliation · duration 42 minutes · resolved 7d ago
Minor
Resolved
2026-10-19 07:25:08Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-10-19 06:57:45Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-10-19 06:43:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Inter-timeline operator handoff failing in fra-europe-2
INC-80695 · Operator console, Recovery dispatch · duration 1h 27m · resolved 7d ago
Critical
Resolved
2026-10-19 05:51:33Z

All handoffs into fra-europe-2 have been stable for the past 90 minutes.

Monitoring
2026-10-19 05:25:35Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-10-19 04:55:17Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-10-19 04:25:00Z

All inter-timeline operator handoffs into fra-europe-2 are failing. Active travelers in fra-europe-2 are unaffected, but new operator-assisted operations cannot complete.

October 18, 2026

Elevated p99 transit latency in nrt-asia-1
INC-42426 · Transit layer · duration 59 minutes · resolved 7d ago
Minor
Resolved
2026-10-18 19:09:37Z

Latency in nrt-asia-1 has returned to expected levels.

Monitoring
2026-10-18 18:52:02Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-10-18 18:31:31Z

A transit-layer worker in nrt-asia-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-10-18 18:11:00Z

We are investigating reports of elevated p99 transit latency in nrt-asia-1. Median latency is unaffected. No impact to ongoing traversals.

Recovery operator queue depth elevated
INC-53019 · Recovery dispatch · duration 1h 2m · resolved 7d ago
Minor
Resolved
2026-10-18 18:02:37Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-10-18 17:22:33Z

Additional operators have been brought online in nrt-asia-1. The queue is draining.

Investigating
2026-10-18 17:01:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Sign-in degraded for accounts with active custody holds
INC-89654 · Authentication · duration 37 minutes · resolved 7d ago
Minor
Resolved
2026-10-18 16:36:25Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-10-18 16:12:06Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-10-18 15:59:00Z

Accounts with one or more active custody holds may be unable to sign in.

Manifest validation slow in sjc-west-1
INC-84614 · Operator console, Authentication · duration 21 minutes · resolved 7d ago
Minor
Resolved
2026-10-18 15:37:42Z

Validation latency is back to nominal.

Identified
2026-10-18 15:24:14Z

A database index is being rebuilt.

Investigating
2026-10-18 15:17:00Z

Traveler manifest validation is running 3-5x slower than nominal in sjc-west-1.

SWIFT-T transfers returning 503 errors
INC-70969 · Billing & reconciliation · duration 43 minutes · resolved 7d ago
Minor
Resolved
2026-10-18 12:32:30Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-10-18 12:04:52Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-10-18 11:50:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Egress geometry rejecting valid traversals in syd-pacific-1
INC-18899 · Egress geometry · duration 1h 12m · resolved 7d ago
Major
Resolved
2026-10-18 12:59:37Z

Egress is operating normally in syd-pacific-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-10-18 12:38:07Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-10-18 12:13:03Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-10-18 11:48:00Z

A subset of egress thresholds in syd-pacific-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Mass-limit checks failing intermittently in nrt-asia-1
INC-27113 · Entry boundary · duration 51 minutes · resolved 8d ago
Minor
Resolved
2026-10-18 08:24:07Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-10-18 07:50:53Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-10-18 07:33:00Z

Some travelers in nrt-asia-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Manifest validation slow in dfw-south-1
INC-38296 · Operator console, Authentication · duration 57 minutes · resolved 8d ago
Minor
Resolved
2026-10-18 07:56:06Z

Validation latency is back to nominal.

Identified
2026-10-18 07:18:59Z

A database index is being rebuilt.

Investigating
2026-10-18 06:59:00Z

Traveler manifest validation is running 3-5x slower than nominal in dfw-south-1.

October 17, 2026

Custody hold reconciliation delayed
INC-21527 · Recovery dispatch · duration 54 minutes · resolved 8d ago
Minor
Resolved
2026-10-18 00:37:57Z

Reconciliation has completed. No travelers were released from custody as a result of this delay.

Investigating
2026-10-17 23:44:00Z

Scheduled custody hold reconciliation is running behind. Holds will continue to be honored.

Inter-timeline operator handoff failing in nrt-asia-1
INC-46148 · Operator console, Recovery dispatch · duration 1h 10m · resolved 8d ago
Critical
Resolved
2026-10-17 22:52:58Z

All handoffs into nrt-asia-1 have been stable for the past 90 minutes.

Monitoring
2026-10-17 22:31:59Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-10-17 22:07:29Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-10-17 21:43:00Z

All inter-timeline operator handoffs into nrt-asia-1 are failing. Active travelers in nrt-asia-1 are unaffected, but new operator-assisted operations cannot complete.

SWIFT-T transfers returning 503 errors
INC-73506 · Billing & reconciliation · duration 23 minutes · resolved 8d ago
Minor
Resolved
2026-10-17 17:33:38Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-10-17 17:18:55Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-10-17 17:11:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Phlogiston reserves endpoint returning 500 instead of 410
INC-10712 · Billing & reconciliation · duration 39 minutes · resolved 8d ago
Minor
Resolved
2026-10-17 17:44:10Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-10-17 17:18:42Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-10-17 17:05:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Operator console intermittently unavailable
INC-36162 · Operator console · duration 21 minutes · resolved 8d ago
Minor
Resolved
2026-10-17 13:09:10Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-10-17 13:02:49Z

Console is now available. Monitoring for recurrence.

Identified
2026-10-17 12:55:24Z

A console bootstrapping issue has been identified.

Investigating
2026-10-17 12:48:00Z

Some operators are reporting intermittent unavailability of the operator console.

Manifest validation slow in lhr-europe-1
INC-68891 · Operator console, Authentication · duration 48 minutes · resolved 8d ago
Minor
Resolved
2026-10-17 12:06:44Z

Validation latency is back to nominal.

Identified
2026-10-17 11:35:42Z

A database index is being rebuilt.

Investigating
2026-10-17 11:19:00Z

Traveler manifest validation is running 3-5x slower than nominal in lhr-europe-1.

Custody hold reconciliation delayed
INC-43203 · Recovery dispatch · duration 25 minutes · resolved 8d ago
Minor
Resolved
2026-10-17 09:52:10Z

Reconciliation has completed. No travelers were released from custody as a result of this delay.

Investigating
2026-10-17 09:27:00Z

Scheduled custody hold reconciliation is running behind. Holds will continue to be honored.

Elevated p99 transit latency in dfw-south-1
INC-93413 · Transit layer · duration 46 minutes · resolved 8d ago
Minor
Resolved
2026-10-17 10:12:22Z

Latency in dfw-south-1 has returned to expected levels.

Monitoring
2026-10-17 09:58:27Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-10-17 09:42:13Z

A transit-layer worker in dfw-south-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-10-17 09:26:00Z

We are investigating reports of elevated p99 transit latency in dfw-south-1. Median latency is unaffected. No impact to ongoing traversals.

October 16, 2026

Temporal handling fees incorrectly applied to drawdowns
INC-99586 · Billing & reconciliation · duration 25 minutes · resolved 9d ago
Minor
Resolved
2026-10-16 20:59:44Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-10-16 20:43:39Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-10-16 20:35:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Cross-timeline credit transfers paused for review
INC-18362 · Billing & reconciliation · duration 34 minutes · resolved 9d ago
Major
Resolved
2026-10-16 19:17:39Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-10-16 19:07:33Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-10-16 18:55:46Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-10-16 18:44:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

Increased duplicate emergence events
INC-04908 · Transit layer, Recovery dispatch · duration 1h 24m · resolved 9d ago
Major
Resolved
2026-10-16 18:56:18Z

Custody-held travelers from this event will be reconciled at the close of the current billing cycle. Affected accounts will receive a notice from their operator.

Monitoring
2026-10-16 18:31:00Z

Duplicate rate has returned to nominal. No additional travelers have been placed in custody.

Identified
2026-10-16 18:01:30Z

The duplicate rate has been traced to a stuck inter-timeline reconciliation worker. We are restarting the worker.

Investigating
2026-10-16 17:32:00Z

We are seeing an elevated rate of duplicate emergence events. Affected travelers are being placed in custody hold per protocol.

Increased duplicate emergence events
INC-99158 · Transit layer, Recovery dispatch · duration 44 minutes · resolved 9d ago
Major
Resolved
2026-10-16 17:04:34Z

Custody-held travelers from this event will be reconciled at the close of the current billing cycle. Affected accounts will receive a notice from their operator.

Monitoring
2026-10-16 16:51:30Z

Duplicate rate has returned to nominal. No additional travelers have been placed in custody.

Identified
2026-10-16 16:36:15Z

The duplicate rate has been traced to a stuck inter-timeline reconciliation worker. We are restarting the worker.

Investigating
2026-10-16 16:21:00Z

We are seeing an elevated rate of duplicate emergence events. Affected travelers are being placed in custody hold per protocol.

Egress geometry rejecting valid traversals in lhr-europe-1
INC-33899 · Egress geometry · duration 1h 39m · resolved 9d ago
Major
Resolved
2026-10-16 17:23:03Z

Egress is operating normally in lhr-europe-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-10-16 16:53:20Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-10-16 16:18:40Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-10-16 15:44:00Z

A subset of egress thresholds in lhr-europe-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Inter-timeline operator handoff failing in iad-east-1
INC-66637 · Operator console, Recovery dispatch · duration 2h 31m · resolved 9d ago
Critical
Resolved
2026-10-16 18:12:10Z

All handoffs into iad-east-1 have been stable for the past 90 minutes.

Monitoring
2026-10-16 17:26:49Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-10-16 16:33:54Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-10-16 15:41:00Z

All inter-timeline operator handoffs into iad-east-1 are failing. Active travelers in iad-east-1 are unaffected, but new operator-assisted operations cannot complete.

Manifest validation slow in syd-pacific-1
INC-54873 · Operator console, Authentication · duration 58 minutes · resolved 9d ago
Minor
Resolved
2026-10-16 16:38:18Z

Validation latency is back to nominal.

Identified
2026-10-16 16:00:24Z

A database index is being rebuilt.

Investigating
2026-10-16 15:40:00Z

Traveler manifest validation is running 3-5x slower than nominal in syd-pacific-1.

Inter-timeline operator handoff failing in nrt-asia-1
INC-52078 · Operator console, Recovery dispatch · duration 2h 36m · resolved 9d ago
Critical
Resolved
2026-10-16 15:18:02Z

All handoffs into nrt-asia-1 have been stable for the past 90 minutes.

Monitoring
2026-10-16 14:31:14Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-10-16 13:36:37Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-10-16 12:42:00Z

All inter-timeline operator handoffs into nrt-asia-1 are failing. Active travelers in nrt-asia-1 are unaffected, but new operator-assisted operations cannot complete.

Phlogiston reserves endpoint returning 500 instead of 410
INC-17883 · Billing & reconciliation · duration 21 minutes · resolved 9d ago
Minor
Resolved
2026-10-16 13:00:02Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-10-16 12:46:21Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-10-16 12:39:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Egress geometry rejecting valid traversals in sjc-west-1
INC-83016 · Egress geometry · duration 32 minutes · resolved 9d ago
Major
Resolved
2026-10-16 12:24:04Z

Egress is operating normally in sjc-west-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-10-16 12:14:26Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-10-16 12:03:13Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-10-16 11:52:00Z

A subset of egress thresholds in sjc-west-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Traversal receipts delayed
INC-58518 · Traversal logging · duration 51 minutes · resolved 9d ago
Minor
Resolved
2026-10-16 10:31:48Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-10-16 09:58:46Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-10-16 09:41:00Z

Traversal receipts are being delivered slower than the 30-second target.

Traversal receipts delayed
INC-44256 · Traversal logging · duration 48 minutes · resolved 9d ago
Minor
Resolved
2026-10-16 10:15:15Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-10-16 09:43:53Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-10-16 09:27:00Z

Traversal receipts are being delivered slower than the 30-second target.

October 15, 2026

Custody hold reconciliation delayed
INC-10715 · Recovery dispatch · duration 10 minutes · resolved 10d ago
Minor
Resolved
2026-10-15 22:05:02Z

Reconciliation has completed. No travelers were released from custody as a result of this delay.

Investigating
2026-10-15 21:55:00Z

Scheduled custody hold reconciliation is running behind. Holds will continue to be honored.

Recovery dispatch unable to reach fra-europe-2
INC-95269 · Recovery dispatch · duration 1h 24m · resolved 10d ago
Major
Resolved
2026-10-15 20:34:29Z

Dispatch to fra-europe-2 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-10-15 20:09:08Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-10-15 19:39:34Z

Operator handoff to fra-europe-2 is failing. We are bringing up a secondary handoff path.

Investigating
2026-10-15 19:10:00Z

Recovery dispatches into fra-europe-2 are failing to complete. Stuck-in-portal events in this region are being queued.

Sign-in degraded for accounts with active custody holds
INC-27620 · Authentication · duration 27 minutes · resolved 10d ago
Minor
Resolved
2026-10-15 14:56:15Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-10-15 14:38:32Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-10-15 14:29:00Z

Accounts with one or more active custody holds may be unable to sign in.

Cross-timeline credit transfers paused for review
INC-71514 · Billing & reconciliation · duration 49 minutes · resolved 10d ago
Major
Resolved
2026-10-15 14:53:58Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-10-15 14:39:17Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-10-15 14:22:08Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-10-15 14:05:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

Egress geometry rejecting valid traversals in iad-east-1
INC-96474 · Egress geometry · duration 1h 26m · resolved 10d ago
Major
Resolved
2026-10-15 15:13:09Z

Egress is operating normally in iad-east-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-10-15 14:47:18Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-10-15 14:17:09Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-10-15 13:47:00Z

A subset of egress thresholds in iad-east-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Elevated p99 transit latency in ord-central-1
INC-37939 · Transit layer · duration 25 minutes · resolved 10d ago
Minor
Resolved
2026-10-15 13:55:50Z

Latency in ord-central-1 has returned to expected levels.

Monitoring
2026-10-15 13:48:23Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-10-15 13:39:41Z

A transit-layer worker in ord-central-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-10-15 13:31:00Z

We are investigating reports of elevated p99 transit latency in ord-central-1. Median latency is unaffected. No impact to ongoing traversals.

Elevated p99 transit latency in nrt-asia-1
INC-24442 · Transit layer · duration 58 minutes · resolved 10d ago
Minor
Resolved
2026-10-15 14:06:22Z

Latency in nrt-asia-1 has returned to expected levels.

Monitoring
2026-10-15 13:48:51Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-10-15 13:28:25Z

A transit-layer worker in nrt-asia-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-10-15 13:08:00Z

We are investigating reports of elevated p99 transit latency in nrt-asia-1. Median latency is unaffected. No impact to ongoing traversals.

Phlogiston reserves endpoint returning 500 instead of 410
INC-90724 · Billing & reconciliation · duration 20 minutes · resolved 10d ago
Minor
Resolved
2026-10-15 09:24:17Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-10-15 09:11:06Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-10-15 09:04:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

October 14, 2026

SWIFT-T transfers returning 503 errors
INC-29947 · Billing & reconciliation · duration 30 minutes · resolved 11d ago
Minor
Resolved
2026-10-14 17:42:31Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-10-14 17:23:19Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-10-14 17:13:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Temporal handling fees incorrectly applied to drawdowns
INC-80926 · Billing & reconciliation · duration 40 minutes · resolved 11d ago
Minor
Resolved
2026-10-14 14:14:06Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-10-14 13:48:02Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-10-14 13:34:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Recovery operator queue depth elevated
INC-71052 · Recovery dispatch · duration 16 minutes · resolved 11d ago
Minor
Resolved
2026-10-14 13:20:56Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-10-14 13:10:34Z

Additional operators have been brought online in ord-central-1. The queue is draining.

Investigating
2026-10-14 13:05:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Recalibration delayed in dfw-south-1
INC-22385 · Transit layer, Operator console · duration 18 minutes · resolved 11d ago
Minor
Resolved
2026-10-14 10:49:02Z

Recalibration complete. All portals in dfw-south-1 have been verified.

Monitoring
2026-10-14 10:43:37Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-10-14 10:31:00Z

Scheduled portal recalibration in dfw-south-1 is running behind schedule.

Sign-in degraded for accounts with active custody holds
INC-52927 · Authentication · duration 43 minutes · resolved 11d ago
Minor
Resolved
2026-10-14 10:55:27Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-10-14 10:27:12Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-10-14 10:12:00Z

Accounts with one or more active custody holds may be unable to sign in.

Operator console intermittently unavailable
INC-89351 · Operator console · duration 17 minutes · resolved 11d ago
Minor
Resolved
2026-10-14 09:31:47Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-10-14 09:26:45Z

Console is now available. Monitoring for recurrence.

Identified
2026-10-14 09:20:52Z

A console bootstrapping issue has been identified.

Investigating
2026-10-14 09:15:00Z

Some operators are reporting intermittent unavailability of the operator console.

Manifest validation slow in nrt-asia-1
INC-57747 · Operator console, Authentication · duration 51 minutes · resolved 11d ago
Minor
Resolved
2026-10-14 09:36:15Z

Validation latency is back to nominal.

Identified
2026-10-14 09:02:56Z

A database index is being rebuilt.

Investigating
2026-10-14 08:45:00Z

Traveler manifest validation is running 3-5x slower than nominal in nrt-asia-1.

Mass-limit checks failing intermittently in dfw-south-1
INC-93596 · Entry boundary · duration 56 minutes · resolved 12d ago
Minor
Resolved
2026-10-14 07:19:37Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-10-14 06:43:28Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-10-14 06:24:00Z

Some travelers in dfw-south-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

October 13, 2026

Traversal receipts delayed
INC-51083 · Traversal logging · duration 1h 1m · resolved 12d ago
Minor
Resolved
2026-10-13 19:02:20Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-10-13 18:22:28Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-10-13 18:01:00Z

Traversal receipts are being delivered slower than the 30-second target.

Recalibration delayed in nrt-asia-1
INC-49179 · Transit layer, Operator console · duration 49 minutes · resolved 12d ago
Minor
Resolved
2026-10-13 14:18:59Z

Recalibration complete. All portals in nrt-asia-1 have been verified.

Monitoring
2026-10-13 14:04:17Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-10-13 13:30:00Z

Scheduled portal recalibration in nrt-asia-1 is running behind schedule.

Recalibration delayed in fra-europe-2
INC-17661 · Transit layer, Operator console · duration 28 minutes · resolved 12d ago
Minor
Resolved
2026-10-13 10:30:29Z

Recalibration complete. All portals in fra-europe-2 have been verified.

Monitoring
2026-10-13 10:21:56Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-10-13 10:02:00Z

Scheduled portal recalibration in fra-europe-2 is running behind schedule.

Mass-limit checks failing intermittently in syd-pacific-1
INC-66583 · Entry boundary · duration 36 minutes · resolved 13d ago
Minor
Resolved
2026-10-13 08:33:51Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-10-13 08:10:33Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-10-13 07:58:00Z

Some travelers in syd-pacific-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Recovery operator queue depth elevated
INC-09381 · Recovery dispatch · duration 42 minutes · resolved 13d ago
Minor
Resolved
2026-10-13 07:17:32Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-10-13 06:50:32Z

Additional operators have been brought online in dfw-south-1. The queue is draining.

Investigating
2026-10-13 06:36:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Elevated p99 transit latency in nrt-asia-1
INC-24770 · Transit layer · duration 27 minutes · resolved 13d ago
Minor
Resolved
2026-10-13 06:54:12Z

Latency in nrt-asia-1 has returned to expected levels.

Monitoring
2026-10-13 06:46:02Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-10-13 06:36:31Z

A transit-layer worker in nrt-asia-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-10-13 06:27:00Z

We are investigating reports of elevated p99 transit latency in nrt-asia-1. Median latency is unaffected. No impact to ongoing traversals.

Recovery dispatch unable to reach iad-east-1
INC-49253 · Recovery dispatch · duration 1h 3m · resolved 13d ago
Major
Resolved
2026-10-13 07:20:17Z

Dispatch to iad-east-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-10-13 07:01:18Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-10-13 06:39:09Z

Operator handoff to iad-east-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-10-13 06:17:00Z

Recovery dispatches into iad-east-1 are failing to complete. Stuck-in-portal events in this region are being queued.

Manifest validation slow in dfw-south-1
INC-73257 · Operator console, Authentication · duration 13 minutes · resolved 13d ago
Minor
Resolved
2026-10-13 02:10:25Z

Validation latency is back to nominal.

Identified
2026-10-13 02:01:42Z

A database index is being rebuilt.

Investigating
2026-10-13 01:57:00Z

Traveler manifest validation is running 3-5x slower than nominal in dfw-south-1.

October 12, 2026

Recalibration delayed in nrt-asia-1
INC-91793 · Transit layer, Operator console · duration 58 minutes · resolved 13d ago
Minor
Resolved
2026-10-12 22:06:09Z

Recalibration complete. All portals in nrt-asia-1 have been verified.

Monitoring
2026-10-12 21:48:42Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-10-12 21:08:00Z

Scheduled portal recalibration in nrt-asia-1 is running behind schedule.

Inter-timeline operator handoff failing in dfw-south-1
INC-65834 · Operator console, Recovery dispatch · duration 3h 18m · resolved 13d ago
Critical
Resolved
2026-10-12 23:19:01Z

All handoffs into dfw-south-1 have been stable for the past 90 minutes.

Monitoring
2026-10-12 22:19:37Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-10-12 21:10:18Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-10-12 20:01:00Z

All inter-timeline operator handoffs into dfw-south-1 are failing. Active travelers in dfw-south-1 are unaffected, but new operator-assisted operations cannot complete.

SWIFT-T transfers returning 503 errors
INC-24128 · Billing & reconciliation · duration 9 minutes · resolved 13d ago
Minor
Resolved
2026-10-12 18:31:49Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-10-12 18:26:05Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-10-12 18:23:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Cross-timeline credit transfers paused for review
INC-04910 · Billing & reconciliation · duration 1h 54m · resolved 13d ago
Major
Resolved
2026-10-12 19:04:39Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-10-12 18:30:33Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-10-12 17:50:46Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-10-12 17:11:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

Traversal receipts delayed
INC-52241 · Traversal logging · duration 32 minutes · resolved 13d ago
Minor
Resolved
2026-10-12 16:53:36Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-10-12 16:33:03Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-10-12 16:22:00Z

Traversal receipts are being delivered slower than the 30-second target.

Temporal handling fees incorrectly applied to drawdowns
INC-64271 · Billing & reconciliation · duration 41 minutes · resolved 13d ago
Minor
Resolved
2026-10-12 13:40:03Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-10-12 13:13:22Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-10-12 12:59:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Cross-timeline credit transfers paused for review
INC-12814 · Billing & reconciliation · duration 1h 35m · resolved 13d ago
Major
Resolved
2026-10-12 14:22:09Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-10-12 13:53:36Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-10-12 13:20:18Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-10-12 12:47:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

Voucher validation timing out
INC-68411 · Billing & reconciliation · duration 13 minutes · resolved 13d ago
Minor
Resolved
2026-10-12 10:01:28Z

Voucher validation is operating within nominal latency.

Identified
2026-10-12 09:52:42Z

The validation cache has been flushed. Latency is decreasing.

Investigating
2026-10-12 09:48:00Z

Voucher code validation is timing out for a subset of requests.

All timestamps in UTC. Incident IDs are issued on first investigation. Resolved incidents remain visible for 14 days. For real-time alerts, subscribe via hello@portaluse.com.