Portaluse

All systems operational

No active incidents · 0 new past 1h · 0 resolved past 1h · last event 11h ago

2026-09-11 06:26:37Z
Refreshes every 30 s

Component status

Operational Degraded Partial outage Major outage
Component
Status
30-day uptime
Last 90 days →
Entry boundary
Operational
99.76% uptime
Transit layer
Operational
99.76% uptime
Egress geometry
Operational
99.88% uptime
Recovery dispatch
Operational
99.40% uptime
Operator console
Operational
99.64% uptime
Traversal logging
Operational
99.89% uptime
Authentication
Operational
99.76% uptime
Billing & reconciliation
Operational
99.59% uptime

Past incidents

148 resolved · 5 new in past 24h · rolling 14d

September 10, 2026

Cross-timeline credit transfers paused for review
INC-15955 · Billing & reconciliation · duration 1h 30m · resolved 11h ago
Major
Resolved
2026-09-10 18:54:00Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-09-10 18:27:00Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-09-10 17:55:30Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-09-10 17:24:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

Elevated p99 transit latency in dfw-south-1
INC-82250 · Transit layer · duration 32 minutes · resolved 14h ago
Minor
Resolved
2026-09-10 15:36:52Z

Latency in dfw-south-1 has returned to expected levels.

Monitoring
2026-09-10 15:27:18Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-09-10 15:16:09Z

A transit-layer worker in dfw-south-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-09-10 15:05:00Z

We are investigating reports of elevated p99 transit latency in dfw-south-1. Median latency is unaffected. No impact to ongoing traversals.

Traversal receipts delayed
INC-82894 · Traversal logging · duration 54 minutes · resolved 15h ago
Minor
Resolved
2026-09-10 15:19:17Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-09-10 14:44:00Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-09-10 14:25:00Z

Traversal receipts are being delivered slower than the 30-second target.

SWIFT-T transfers returning 503 errors
INC-99657 · Billing & reconciliation · duration 57 minutes · resolved 16h ago
Minor
Resolved
2026-09-10 13:28:43Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-09-10 12:51:51Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-09-10 12:32:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Manifest validation slow in nrt-asia-1
INC-76298 · Operator console, Authentication · duration 36 minutes · resolved 19h ago
Minor
Resolved
2026-09-10 10:59:31Z

Validation latency is back to nominal.

Identified
2026-09-10 10:36:25Z

A database index is being rebuilt.

Investigating
2026-09-10 10:24:00Z

Traveler manifest validation is running 3-5x slower than nominal in nrt-asia-1.

September 9, 2026

SWIFT-T transfers returning 503 errors
INC-50794 · Billing & reconciliation · duration 1h 3m · resolved 1d ago
Minor
Resolved
2026-09-09 21:23:39Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-09-09 20:42:55Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-09-09 20:21:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Traversal receipts delayed
INC-28811 · Traversal logging · duration 19 minutes · resolved 1d ago
Minor
Resolved
2026-09-09 19:57:57Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-09-09 19:45:38Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-09-09 19:39:00Z

Traversal receipts are being delivered slower than the 30-second target.

Temporal handling fees incorrectly applied to drawdowns
INC-25619 · Billing & reconciliation · duration 50 minutes · resolved 1d ago
Minor
Resolved
2026-09-09 20:04:59Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-09-09 19:32:29Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-09-09 19:15:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Phlogiston reserves endpoint returning 500 instead of 410
INC-19102 · Billing & reconciliation · duration 26 minutes · resolved 1d ago
Minor
Resolved
2026-09-09 17:22:31Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-09-09 17:05:56Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-09-09 16:57:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Phlogiston reserves endpoint returning 500 instead of 410
INC-69288 · Billing & reconciliation · duration 48 minutes · resolved 1d ago
Minor
Resolved
2026-09-09 16:52:55Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-09-09 16:21:46Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-09-09 16:05:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Increased false-positive watchlist holds at boundary
INC-51742 · Entry boundary, Authentication · duration 45 minutes · resolved 1d ago
Minor
Resolved
2026-09-09 14:58:22Z

False-positive rate has returned to nominal. Affected travelers have been re-cleared.

Identified
2026-09-09 14:28:52Z

A watchlist update has been rolled back. Holds are being released.

Investigating
2026-09-09 14:13:00Z

An increased rate of valid travelers are being held at the entry boundary due to watchlist false positives.

Mass-limit checks failing intermittently in iad-east-1
INC-93060 · Entry boundary · duration 17 minutes · resolved 1d ago
Minor
Resolved
2026-09-09 11:01:34Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-09-09 10:50:48Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-09-09 10:45:00Z

Some travelers in iad-east-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Anomaly review backlog growing
INC-41059 · Recovery dispatch · duration 53 minutes · resolved 1d ago
Minor
Resolved
2026-09-09 10:13:51Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-09-09 09:39:30Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-09-09 09:21:00Z

The anomaly review backlog has exceeded its nominal threshold.

Sign-in degraded for accounts with active custody holds
INC-85252 · Authentication · duration 14 minutes · resolved 2d ago
Minor
Resolved
2026-09-09 06:25:31Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-09-09 06:16:43Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-09-09 06:12:00Z

Accounts with one or more active custody holds may be unable to sign in.

Recalibration delayed in nrt-asia-1
INC-37154 · Transit layer, Operator console · duration 23 minutes · resolved 2d ago
Minor
Resolved
2026-09-09 05:52:07Z

Recalibration complete. All portals in nrt-asia-1 have been verified.

Monitoring
2026-09-09 05:45:10Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-09-09 05:29:00Z

Scheduled portal recalibration in nrt-asia-1 is running behind schedule.

Traversal receipts delayed
INC-42064 · Traversal logging · duration 34 minutes · resolved 2d ago
Minor
Resolved
2026-09-09 00:38:15Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-09-09 00:15:59Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-09-09 00:04:00Z

Traversal receipts are being delivered slower than the 30-second target.

September 8, 2026

Operator console intermittently unavailable
INC-92566 · Operator console · duration 35 minutes · resolved 2d ago
Minor
Resolved
2026-09-08 21:35:58Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-09-08 21:25:28Z

Console is now available. Monitoring for recurrence.

Identified
2026-09-08 21:13:14Z

A console bootstrapping issue has been identified.

Investigating
2026-09-08 21:01:00Z

Some operators are reporting intermittent unavailability of the operator console.

Recovery operator queue depth elevated
INC-25520 · Recovery dispatch · duration 25 minutes · resolved 2d ago
Minor
Resolved
2026-09-08 20:10:06Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-09-08 19:53:47Z

Additional operators have been brought online in fra-europe-2. The queue is draining.

Investigating
2026-09-08 19:45:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Elevated p99 transit latency in lhr-europe-1
INC-92936 · Transit layer · duration 30 minutes · resolved 2d ago
Minor
Resolved
2026-09-08 18:59:39Z

Latency in lhr-europe-1 has returned to expected levels.

Monitoring
2026-09-08 18:50:45Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-09-08 18:40:22Z

A transit-layer worker in lhr-europe-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-09-08 18:30:00Z

We are investigating reports of elevated p99 transit latency in lhr-europe-1. Median latency is unaffected. No impact to ongoing traversals.

Manifest validation slow in iad-east-1
INC-36311 · Operator console, Authentication · duration 24 minutes · resolved 2d ago
Minor
Resolved
2026-09-08 15:09:53Z

Validation latency is back to nominal.

Identified
2026-09-08 14:54:21Z

A database index is being rebuilt.

Investigating
2026-09-08 14:46:00Z

Traveler manifest validation is running 3-5x slower than nominal in iad-east-1.

Elevated p99 transit latency in ord-central-1
INC-81275 · Transit layer · duration 26 minutes · resolved 2d ago
Minor
Resolved
2026-09-08 14:34:46Z

Latency in ord-central-1 has returned to expected levels.

Monitoring
2026-09-08 14:27:02Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-09-08 14:18:01Z

A transit-layer worker in ord-central-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-09-08 14:09:00Z

We are investigating reports of elevated p99 transit latency in ord-central-1. Median latency is unaffected. No impact to ongoing traversals.

Recovery dispatch unable to reach sjc-west-1
INC-12525 · Recovery dispatch · duration 1h 37m · resolved 2d ago
Major
Resolved
2026-09-08 15:44:19Z

Dispatch to sjc-west-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-09-08 15:15:07Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-09-08 14:41:03Z

Operator handoff to sjc-west-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-09-08 14:07:00Z

Recovery dispatches into sjc-west-1 are failing to complete. Stuck-in-portal events in this region are being queued.

Phlogiston reserves endpoint returning 500 instead of 410
INC-29604 · Billing & reconciliation · duration 11 minutes · resolved 2d ago
Minor
Resolved
2026-09-08 12:17:59Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-09-08 12:10:50Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-09-08 12:07:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Temporal handling fees incorrectly applied to drawdowns
INC-70974 · Billing & reconciliation · duration 10 minutes · resolved 2d ago
Minor
Resolved
2026-09-08 10:40:51Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-09-08 10:34:26Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-09-08 10:31:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Operator console intermittently unavailable
INC-04760 · Operator console · duration 21 minutes · resolved 2d ago
Minor
Resolved
2026-09-08 10:42:16Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-09-08 10:35:53Z

Console is now available. Monitoring for recurrence.

Identified
2026-09-08 10:28:26Z

A console bootstrapping issue has been identified.

Investigating
2026-09-08 10:21:00Z

Some operators are reporting intermittent unavailability of the operator console.

Operator console intermittently unavailable
INC-31862 · Operator console · duration 26 minutes · resolved 2d ago
Minor
Resolved
2026-09-08 10:35:04Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-09-08 10:27:15Z

Console is now available. Monitoring for recurrence.

Identified
2026-09-08 10:18:07Z

A console bootstrapping issue has been identified.

Investigating
2026-09-08 10:09:00Z

Some operators are reporting intermittent unavailability of the operator console.

Elevated p99 transit latency in nrt-asia-1
INC-93607 · Transit layer · duration 21 minutes · resolved 2d ago
Minor
Resolved
2026-09-08 07:15:12Z

Latency in nrt-asia-1 has returned to expected levels.

Monitoring
2026-09-08 07:08:50Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-09-08 07:01:25Z

A transit-layer worker in nrt-asia-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-09-08 06:54:00Z

We are investigating reports of elevated p99 transit latency in nrt-asia-1. Median latency is unaffected. No impact to ongoing traversals.

September 7, 2026

Increased duplicate emergence events
INC-30397 · Transit layer, Recovery dispatch · duration 1h 47m · resolved 3d ago
Major
Resolved
2026-09-07 23:20:52Z

Custody-held travelers from this event will be reconciled at the close of the current billing cycle. Affected accounts will receive a notice from their operator.

Monitoring
2026-09-07 22:48:48Z

Duplicate rate has returned to nominal. No additional travelers have been placed in custody.

Identified
2026-09-07 22:11:24Z

The duplicate rate has been traced to a stuck inter-timeline reconciliation worker. We are restarting the worker.

Investigating
2026-09-07 21:34:00Z

We are seeing an elevated rate of duplicate emergence events. Affected travelers are being placed in custody hold per protocol.

Custody hold reconciliation delayed
INC-90417 · Recovery dispatch · duration 17 minutes · resolved 3d ago
Minor
Resolved
2026-09-07 21:02:01Z

Reconciliation has completed. No travelers were released from custody as a result of this delay.

Investigating
2026-09-07 20:45:00Z

Scheduled custody hold reconciliation is running behind. Holds will continue to be honored.

Manifest validation slow in syd-pacific-1
INC-50061 · Operator console, Authentication · duration 19 minutes · resolved 3d ago
Minor
Resolved
2026-09-07 18:37:17Z

Validation latency is back to nominal.

Identified
2026-09-07 18:24:45Z

A database index is being rebuilt.

Investigating
2026-09-07 18:18:00Z

Traveler manifest validation is running 3-5x slower than nominal in syd-pacific-1.

Inter-timeline operator handoff failing in sjc-west-1
INC-44073 · Operator console, Recovery dispatch · duration 1h 40m · resolved 3d ago
Critical
Resolved
2026-09-07 19:21:36Z

All handoffs into sjc-west-1 have been stable for the past 90 minutes.

Monitoring
2026-09-07 18:51:43Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-09-07 18:16:51Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-09-07 17:42:00Z

All inter-timeline operator handoffs into sjc-west-1 are failing. Active travelers in sjc-west-1 are unaffected, but new operator-assisted operations cannot complete.

Phlogiston reserves endpoint returning 500 instead of 410
INC-43807 · Billing & reconciliation · duration 25 minutes · resolved 3d ago
Minor
Resolved
2026-09-07 15:21:02Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-09-07 15:04:45Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-09-07 14:56:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Egress geometry rejecting valid traversals in ord-central-1
INC-57980 · Egress geometry · duration 1h 7m · resolved 3d ago
Major
Resolved
2026-09-07 13:51:59Z

Egress is operating normally in ord-central-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-09-07 13:31:53Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-09-07 13:08:26Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-09-07 12:45:00Z

A subset of egress thresholds in ord-central-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Increased duplicate emergence events
INC-03335 · Transit layer, Recovery dispatch · duration 1h 42m · resolved 3d ago
Major
Resolved
2026-09-07 14:09:38Z

Custody-held travelers from this event will be reconciled at the close of the current billing cycle. Affected accounts will receive a notice from their operator.

Monitoring
2026-09-07 13:39:09Z

Duplicate rate has returned to nominal. No additional travelers have been placed in custody.

Identified
2026-09-07 13:03:34Z

The duplicate rate has been traced to a stuck inter-timeline reconciliation worker. We are restarting the worker.

Investigating
2026-09-07 12:28:00Z

We are seeing an elevated rate of duplicate emergence events. Affected travelers are being placed in custody hold per protocol.

Traversal receipts delayed
INC-78471 · Traversal logging · duration 39 minutes · resolved 3d ago
Minor
Resolved
2026-09-07 09:44:38Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-09-07 09:19:31Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-09-07 09:06:00Z

Traversal receipts are being delivered slower than the 30-second target.

Manifest validation slow in ord-central-1
INC-36932 · Operator console, Authentication · duration 57 minutes · resolved 3d ago
Minor
Resolved
2026-09-07 06:58:33Z

Validation latency is back to nominal.

Identified
2026-09-07 06:21:47Z

A database index is being rebuilt.

Investigating
2026-09-07 06:02:00Z

Traveler manifest validation is running 3-5x slower than nominal in ord-central-1.

Anomaly review backlog growing
INC-74256 · Recovery dispatch · duration 42 minutes · resolved 4d ago
Minor
Resolved
2026-09-07 03:34:44Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-09-07 03:07:36Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-09-07 02:53:00Z

The anomaly review backlog has exceeded its nominal threshold.

Mass-limit checks failing intermittently in lhr-europe-1
INC-90206 · Entry boundary · duration 29 minutes · resolved 4d ago
Minor
Resolved
2026-09-07 01:18:19Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-09-07 00:59:15Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-09-07 00:49:00Z

Some travelers in lhr-europe-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

September 6, 2026

Voucher validation timing out
INC-90441 · Billing & reconciliation · duration 42 minutes · resolved 4d ago
Minor
Resolved
2026-09-06 22:27:12Z

Voucher validation is operating within nominal latency.

Identified
2026-09-06 21:59:46Z

The validation cache has been flushed. Latency is decreasing.

Investigating
2026-09-06 21:45:00Z

Voucher code validation is timing out for a subset of requests.

Egress geometry rejecting valid traversals in lhr-europe-1
INC-09438 · Egress geometry · duration 1h 32m · resolved 4d ago
Major
Resolved
2026-09-06 19:38:46Z

Egress is operating normally in lhr-europe-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-09-06 19:11:14Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-09-06 18:39:07Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-09-06 18:07:00Z

A subset of egress thresholds in lhr-europe-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Phlogiston reserves endpoint returning 500 instead of 410
INC-35987 · Billing & reconciliation · duration 31 minutes · resolved 4d ago
Minor
Resolved
2026-09-06 18:10:17Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-09-06 17:49:57Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-09-06 17:39:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Voucher validation timing out
INC-06514 · Billing & reconciliation · duration 17 minutes · resolved 4d ago
Minor
Resolved
2026-09-06 16:00:22Z

Voucher validation is operating within nominal latency.

Identified
2026-09-06 15:49:04Z

The validation cache has been flushed. Latency is decreasing.

Investigating
2026-09-06 15:43:00Z

Voucher code validation is timing out for a subset of requests.

Egress geometry rejecting valid traversals in sjc-west-1
INC-31190 · Egress geometry · duration 1h 34m · resolved 4d ago
Major
Resolved
2026-09-06 15:35:50Z

Egress is operating normally in sjc-west-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-09-06 15:07:41Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-09-06 14:34:50Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-09-06 14:02:00Z

A subset of egress thresholds in sjc-west-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

SWIFT-T transfers returning 503 errors
INC-76074 · Billing & reconciliation · duration 13 minutes · resolved 4d ago
Minor
Resolved
2026-09-06 13:21:46Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-09-06 13:13:28Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-09-06 13:09:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Anomaly review backlog growing
INC-95580 · Recovery dispatch · duration 54 minutes · resolved 4d ago
Minor
Resolved
2026-09-06 13:16:11Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-09-06 12:40:57Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-09-06 12:22:00Z

The anomaly review backlog has exceeded its nominal threshold.

Temporal handling fees incorrectly applied to drawdowns
INC-70358 · Billing & reconciliation · duration 31 minutes · resolved 4d ago
Minor
Resolved
2026-09-06 11:39:47Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-09-06 11:19:46Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-09-06 11:09:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Egress geometry rejecting valid traversals in iad-east-1
INC-25081 · Egress geometry · duration 1h 36m · resolved 4d ago
Major
Resolved
2026-09-06 10:38:40Z

Egress is operating normally in iad-east-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-09-06 10:09:58Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-09-06 09:36:29Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-09-06 09:03:00Z

A subset of egress thresholds in iad-east-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Egress geometry rejecting valid traversals in fra-europe-2
INC-94679 · Egress geometry · duration 45 minutes · resolved 4d ago
Major
Resolved
2026-09-06 07:07:20Z

Egress is operating normally in fra-europe-2. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-09-06 06:53:44Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-09-06 06:37:52Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-09-06 06:22:00Z

A subset of egress thresholds in fra-europe-2 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Anomaly review backlog growing
INC-92589 · Recovery dispatch · duration 32 minutes · resolved 5d ago
Minor
Resolved
2026-09-06 01:27:19Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-09-06 01:06:18Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-09-06 00:55:00Z

The anomaly review backlog has exceeded its nominal threshold.

September 5, 2026

Recovery operator queue depth elevated
INC-82026 · Recovery dispatch · duration 29 minutes · resolved 5d ago
Minor
Resolved
2026-09-05 20:26:33Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-09-05 20:07:59Z

Additional operators have been brought online in syd-pacific-1. The queue is draining.

Investigating
2026-09-05 19:58:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Elevated p99 transit latency in iad-east-1
INC-01473 · Transit layer · duration 35 minutes · resolved 5d ago
Minor
Resolved
2026-09-05 19:34:32Z

Latency in iad-east-1 has returned to expected levels.

Monitoring
2026-09-05 19:24:10Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-09-05 19:12:05Z

A transit-layer worker in iad-east-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-09-05 19:00:00Z

We are investigating reports of elevated p99 transit latency in iad-east-1. Median latency is unaffected. No impact to ongoing traversals.

Recovery dispatch unable to reach syd-pacific-1
INC-31190 · Recovery dispatch · duration 46 minutes · resolved 5d ago
Major
Resolved
2026-09-05 19:31:36Z

Dispatch to syd-pacific-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-09-05 19:17:55Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-09-05 19:01:57Z

Operator handoff to syd-pacific-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-09-05 18:46:00Z

Recovery dispatches into syd-pacific-1 are failing to complete. Stuck-in-portal events in this region are being queued.

Anomaly review backlog growing
INC-49398 · Recovery dispatch · duration 33 minutes · resolved 5d ago
Minor
Resolved
2026-09-05 18:41:03Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-09-05 18:19:34Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-09-05 18:08:00Z

The anomaly review backlog has exceeded its nominal threshold.

Recovery operator queue depth elevated
INC-94557 · Recovery dispatch · duration 26 minutes · resolved 5d ago
Minor
Resolved
2026-09-05 15:02:35Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-09-05 14:45:57Z

Additional operators have been brought online in syd-pacific-1. The queue is draining.

Investigating
2026-09-05 14:37:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Anomaly review backlog growing
INC-50702 · Recovery dispatch · duration 42 minutes · resolved 5d ago
Minor
Resolved
2026-09-05 14:41:57Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-09-05 14:14:41Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-09-05 14:00:00Z

The anomaly review backlog has exceeded its nominal threshold.

Mass-limit checks failing intermittently in nrt-asia-1
INC-08885 · Entry boundary · duration 1h 2m · resolved 5d ago
Minor
Resolved
2026-09-05 13:14:44Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-09-05 12:34:36Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-09-05 12:13:00Z

Some travelers in nrt-asia-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Increased false-positive watchlist holds at boundary
INC-61757 · Entry boundary, Authentication · duration 24 minutes · resolved 5d ago
Minor
Resolved
2026-09-05 12:28:46Z

False-positive rate has returned to nominal. Affected travelers have been re-cleared.

Identified
2026-09-05 12:13:19Z

A watchlist update has been rolled back. Holds are being released.

Investigating
2026-09-05 12:05:00Z

An increased rate of valid travelers are being held at the entry boundary due to watchlist false positives.

Inter-timeline operator handoff failing in iad-east-1
INC-05731 · Operator console, Recovery dispatch · duration 3h 31m · resolved 5d ago
Critical
Resolved
2026-09-05 11:39:07Z

All handoffs into iad-east-1 have been stable for the past 90 minutes.

Monitoring
2026-09-05 10:35:47Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-09-05 09:21:53Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-09-05 08:08:00Z

All inter-timeline operator handoffs into iad-east-1 are failing. Active travelers in iad-east-1 are unaffected, but new operator-assisted operations cannot complete.

Mass-limit checks failing intermittently in dfw-south-1
INC-78449 · Entry boundary · duration 34 minutes · resolved 5d ago
Minor
Resolved
2026-09-05 07:03:53Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-09-05 06:41:51Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-09-05 06:30:00Z

Some travelers in dfw-south-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

SWIFT-T transfers returning 503 errors
INC-35748 · Billing & reconciliation · duration 47 minutes · resolved 5d ago
Minor
Resolved
2026-09-05 06:47:25Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-09-05 06:16:36Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-09-05 06:00:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

September 4, 2026

Manifest validation slow in syd-pacific-1
INC-59450 · Operator console, Authentication · duration 10 minutes · resolved 6d ago
Minor
Resolved
2026-09-04 20:21:22Z

Validation latency is back to nominal.

Identified
2026-09-04 20:14:37Z

A database index is being rebuilt.

Investigating
2026-09-04 20:11:00Z

Traveler manifest validation is running 3-5x slower than nominal in syd-pacific-1.

Voucher validation timing out
INC-96422 · Billing & reconciliation · duration 11 minutes · resolved 6d ago
Minor
Resolved
2026-09-04 18:25:12Z

Voucher validation is operating within nominal latency.

Identified
2026-09-04 18:17:55Z

The validation cache has been flushed. Latency is decreasing.

Investigating
2026-09-04 18:14:00Z

Voucher code validation is timing out for a subset of requests.

Anomaly review backlog growing
INC-47389 · Recovery dispatch · duration 59 minutes · resolved 6d ago
Minor
Resolved
2026-09-04 18:56:16Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-09-04 18:17:44Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-09-04 17:57:00Z

The anomaly review backlog has exceeded its nominal threshold.

Recovery operator queue depth elevated
INC-32777 · Recovery dispatch · duration 34 minutes · resolved 6d ago
Minor
Resolved
2026-09-04 17:32:08Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-09-04 17:09:57Z

Additional operators have been brought online in nrt-asia-1. The queue is draining.

Investigating
2026-09-04 16:58:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Operator console intermittently unavailable
INC-03903 · Operator console · duration 39 minutes · resolved 6d ago
Minor
Resolved
2026-09-04 14:20:53Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-09-04 14:09:13Z

Console is now available. Monitoring for recurrence.

Identified
2026-09-04 13:55:36Z

A console bootstrapping issue has been identified.

Investigating
2026-09-04 13:42:00Z

Some operators are reporting intermittent unavailability of the operator console.

Recovery dispatch unable to reach lhr-europe-1
INC-47902 · Recovery dispatch · duration 1h 6m · resolved 6d ago
Major
Resolved
2026-09-04 11:48:30Z

Dispatch to lhr-europe-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-09-04 11:28:51Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-09-04 11:05:55Z

Operator handoff to lhr-europe-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-09-04 10:43:00Z

Recovery dispatches into lhr-europe-1 are failing to complete. Stuck-in-portal events in this region are being queued.

Increased false-positive watchlist holds at boundary
INC-18300 · Entry boundary, Authentication · duration 21 minutes · resolved 6d ago
Minor
Resolved
2026-09-04 09:18:18Z

False-positive rate has returned to nominal. Affected travelers have been re-cleared.

Identified
2026-09-04 09:04:27Z

A watchlist update has been rolled back. Holds are being released.

Investigating
2026-09-04 08:57:00Z

An increased rate of valid travelers are being held at the entry boundary due to watchlist false positives.

Traversal receipts delayed
INC-55361 · Traversal logging · duration 59 minutes · resolved 6d ago
Minor
Resolved
2026-09-04 08:44:17Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-09-04 08:05:45Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-09-04 07:45:00Z

Traversal receipts are being delivered slower than the 30-second target.

SWIFT-T transfers returning 503 errors
INC-04405 · Billing & reconciliation · duration 38 minutes · resolved 6d ago
Minor
Resolved
2026-09-04 08:09:42Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-09-04 07:45:11Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-09-04 07:32:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Inter-timeline operator handoff failing in lhr-europe-1
INC-98593 · Operator console, Recovery dispatch · duration 1h 45m · resolved 6d ago
Critical
Resolved
2026-09-04 08:27:24Z

All handoffs into lhr-europe-1 have been stable for the past 90 minutes.

Monitoring
2026-09-04 07:55:47Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-09-04 07:18:53Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-09-04 06:42:00Z

All inter-timeline operator handoffs into lhr-europe-1 are failing. Active travelers in lhr-europe-1 are unaffected, but new operator-assisted operations cannot complete.

Cross-timeline credit transfers paused for review
INC-19421 · Billing & reconciliation · duration 34 minutes · resolved 7d ago
Major
Resolved
2026-09-04 05:06:03Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-09-04 04:55:50Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-09-04 04:43:55Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-09-04 04:32:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

September 3, 2026

Operator console intermittently unavailable
INC-75875 · Operator console · duration 12 minutes · resolved 7d ago
Minor
Resolved
2026-09-03 22:08:37Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-09-03 22:05:08Z

Console is now available. Monitoring for recurrence.

Identified
2026-09-03 22:01:04Z

A console bootstrapping issue has been identified.

Investigating
2026-09-03 21:57:00Z

Some operators are reporting intermittent unavailability of the operator console.

Anomaly review backlog growing
INC-71428 · Recovery dispatch · duration 14 minutes · resolved 7d ago
Minor
Resolved
2026-09-03 21:26:39Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-09-03 21:17:46Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-09-03 21:13:00Z

The anomaly review backlog has exceeded its nominal threshold.

Temporal handling fees incorrectly applied to drawdowns
INC-67134 · Billing & reconciliation · duration 52 minutes · resolved 7d ago
Minor
Resolved
2026-09-03 21:53:13Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-09-03 21:19:16Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-09-03 21:01:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Recovery dispatch unable to reach ord-central-1
INC-50100 · Recovery dispatch · duration 1h 43m · resolved 7d ago
Major
Resolved
2026-09-03 21:05:45Z

Dispatch to ord-central-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-09-03 20:34:55Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-09-03 19:58:57Z

Operator handoff to ord-central-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-09-03 19:23:00Z

Recovery dispatches into ord-central-1 are failing to complete. Stuck-in-portal events in this region are being queued.

Anomaly review backlog growing
INC-87821 · Recovery dispatch · duration 13 minutes · resolved 7d ago
Minor
Resolved
2026-09-03 16:57:50Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-09-03 16:49:29Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-09-03 16:45:00Z

The anomaly review backlog has exceeded its nominal threshold.

Inter-timeline operator handoff failing in iad-east-1
INC-21181 · Operator console, Recovery dispatch · duration 4h 25m · resolved 7d ago
Critical
Resolved
2026-09-03 19:21:42Z

All handoffs into iad-east-1 have been stable for the past 90 minutes.

Monitoring
2026-09-03 18:02:17Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-09-03 16:29:38Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-09-03 14:57:00Z

All inter-timeline operator handoffs into iad-east-1 are failing. Active travelers in iad-east-1 are unaffected, but new operator-assisted operations cannot complete.

Cross-timeline credit transfers paused for review
INC-47293 · Billing & reconciliation · duration 1h 53m · resolved 7d ago
Major
Resolved
2026-09-03 14:31:41Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-09-03 13:57:53Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-09-03 13:18:26Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-09-03 12:39:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

Sign-in degraded for accounts with active custody holds
INC-33047 · Authentication · duration 55 minutes · resolved 7d ago
Minor
Resolved
2026-09-03 11:15:01Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-09-03 10:39:15Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-09-03 10:20:00Z

Accounts with one or more active custody holds may be unable to sign in.

Recalibration delayed in nrt-asia-1
INC-59560 · Transit layer, Operator console · duration 15 minutes · resolved 7d ago
Minor
Resolved
2026-09-03 09:50:39Z

Recalibration complete. All portals in nrt-asia-1 have been verified.

Monitoring
2026-09-03 09:46:15Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-09-03 09:36:00Z

Scheduled portal recalibration in nrt-asia-1 is running behind schedule.

Cross-timeline credit transfers paused for review
INC-33570 · Billing & reconciliation · duration 55 minutes · resolved 7d ago
Major
Resolved
2026-09-03 10:20:44Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-09-03 10:04:19Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-09-03 09:45:09Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-09-03 09:26:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

Recovery dispatch unable to reach sjc-west-1
INC-64909 · Recovery dispatch · duration 1h 7m · resolved 7d ago
Major
Resolved
2026-09-03 10:01:19Z

Dispatch to sjc-west-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-09-03 09:41:07Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-09-03 09:17:33Z

Operator handoff to sjc-west-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-09-03 08:54:00Z

Recovery dispatches into sjc-west-1 are failing to complete. Stuck-in-portal events in this region are being queued.

September 2, 2026

Manifest validation slow in dfw-south-1
INC-18704 · Operator console, Authentication · duration 51 minutes · resolved 8d ago
Minor
Resolved
2026-09-02 23:34:47Z

Validation latency is back to nominal.

Identified
2026-09-02 23:01:46Z

A database index is being rebuilt.

Investigating
2026-09-02 22:44:00Z

Traveler manifest validation is running 3-5x slower than nominal in dfw-south-1.

Inter-timeline operator handoff failing in fra-europe-2
INC-15217 · Operator console, Recovery dispatch · duration 3h 43m · resolved 8d ago
Critical
Resolved
2026-09-03 01:12:22Z

All handoffs into fra-europe-2 have been stable for the past 90 minutes.

Monitoring
2026-09-03 00:05:21Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-09-02 22:47:10Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-09-02 21:29:00Z

All inter-timeline operator handoffs into fra-europe-2 are failing. Active travelers in fra-europe-2 are unaffected, but new operator-assisted operations cannot complete.

Mass-limit checks failing intermittently in dfw-south-1
INC-38451 · Entry boundary · duration 45 minutes · resolved 8d ago
Minor
Resolved
2026-09-02 21:39:37Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-09-02 21:10:36Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-09-02 20:55:00Z

Some travelers in dfw-south-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Mass-limit checks failing intermittently in dfw-south-1
INC-34363 · Entry boundary · duration 18 minutes · resolved 8d ago
Minor
Resolved
2026-09-02 19:12:13Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-09-02 19:00:22Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-09-02 18:54:00Z

Some travelers in dfw-south-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Recalibration delayed in dfw-south-1
INC-32328 · Transit layer, Operator console · duration 10 minutes · resolved 8d ago
Minor
Resolved
2026-09-02 18:31:42Z

Recalibration complete. All portals in dfw-south-1 have been verified.

Monitoring
2026-09-02 18:28:47Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-09-02 18:22:00Z

Scheduled portal recalibration in dfw-south-1 is running behind schedule.

Mass-limit checks failing intermittently in lhr-europe-1
INC-86366 · Entry boundary · duration 17 minutes · resolved 8d ago
Minor
Resolved
2026-09-02 17:34:42Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-09-02 17:23:50Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-09-02 17:18:00Z

Some travelers in lhr-europe-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Sign-in degraded for accounts with active custody holds
INC-01607 · Authentication · duration 38 minutes · resolved 8d ago
Minor
Resolved
2026-09-02 14:40:37Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-09-02 14:16:10Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-09-02 14:03:00Z

Accounts with one or more active custody holds may be unable to sign in.

Recovery operator queue depth elevated
INC-98165 · Recovery dispatch · duration 57 minutes · resolved 8d ago
Minor
Resolved
2026-09-02 11:01:58Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-09-02 10:24:56Z

Additional operators have been brought online in nrt-asia-1. The queue is draining.

Investigating
2026-09-02 10:05:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Elevated p99 transit latency in dfw-south-1
INC-82912 · Transit layer · duration 44 minutes · resolved 8d ago
Minor
Resolved
2026-09-02 08:27:27Z

Latency in dfw-south-1 has returned to expected levels.

Monitoring
2026-09-02 08:14:07Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-09-02 07:58:33Z

A transit-layer worker in dfw-south-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-09-02 07:43:00Z

We are investigating reports of elevated p99 transit latency in dfw-south-1. Median latency is unaffected. No impact to ongoing traversals.

Inter-timeline operator handoff failing in lhr-europe-1
INC-20282 · Operator console, Recovery dispatch · duration 1h 58m · resolved 8d ago
Critical
Resolved
2026-09-02 07:43:22Z

All handoffs into lhr-europe-1 have been stable for the past 90 minutes.

Monitoring
2026-09-02 07:07:52Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-09-02 06:26:26Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-09-02 05:45:00Z

All inter-timeline operator handoffs into lhr-europe-1 are failing. Active travelers in lhr-europe-1 are unaffected, but new operator-assisted operations cannot complete.

Anomaly review backlog growing
INC-11519 · Recovery dispatch · duration 46 minutes · resolved 9d ago
Minor
Resolved
2026-09-02 04:37:25Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-09-02 04:07:14Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-09-02 03:51:00Z

The anomaly review backlog has exceeded its nominal threshold.

September 1, 2026

Sign-in degraded for accounts with active custody holds
INC-52742 · Authentication · duration 30 minutes · resolved 9d ago
Minor
Resolved
2026-09-01 19:14:55Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-09-01 18:55:28Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-09-01 18:45:00Z

Accounts with one or more active custody holds may be unable to sign in.

Inter-timeline operator handoff failing in dfw-south-1
INC-05474 · Operator console, Recovery dispatch · duration 1h 55m · resolved 9d ago
Critical
Resolved
2026-09-01 20:30:51Z

All handoffs into dfw-south-1 have been stable for the past 90 minutes.

Monitoring
2026-09-01 19:56:24Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-09-01 19:16:12Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-09-01 18:36:00Z

All inter-timeline operator handoffs into dfw-south-1 are failing. Active travelers in dfw-south-1 are unaffected, but new operator-assisted operations cannot complete.

Recovery operator queue depth elevated
INC-44643 · Recovery dispatch · duration 34 minutes · resolved 9d ago
Minor
Resolved
2026-09-01 18:02:59Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-09-01 17:40:53Z

Additional operators have been brought online in ord-central-1. The queue is draining.

Investigating
2026-09-01 17:29:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Voucher validation timing out
INC-70874 · Billing & reconciliation · duration 21 minutes · resolved 9d ago
Minor
Resolved
2026-09-01 16:43:12Z

Voucher validation is operating within nominal latency.

Identified
2026-09-01 16:29:25Z

The validation cache has been flushed. Latency is decreasing.

Investigating
2026-09-01 16:22:00Z

Voucher code validation is timing out for a subset of requests.

Increased duplicate emergence events
INC-88782 · Transit layer, Recovery dispatch · duration 1h 55m · resolved 9d ago
Major
Resolved
2026-09-01 17:40:39Z

Custody-held travelers from this event will be reconciled at the close of the current billing cycle. Affected accounts will receive a notice from their operator.

Monitoring
2026-09-01 17:06:15Z

Duplicate rate has returned to nominal. No additional travelers have been placed in custody.

Identified
2026-09-01 16:26:07Z

The duplicate rate has been traced to a stuck inter-timeline reconciliation worker. We are restarting the worker.

Investigating
2026-09-01 15:46:00Z

We are seeing an elevated rate of duplicate emergence events. Affected travelers are being placed in custody hold per protocol.

Egress geometry rejecting valid traversals in lhr-europe-1
INC-05598 · Egress geometry · duration 1h 11m · resolved 9d ago
Major
Resolved
2026-09-01 14:47:06Z

Egress is operating normally in lhr-europe-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-09-01 14:25:46Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-09-01 14:00:53Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-09-01 13:36:00Z

A subset of egress thresholds in lhr-europe-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Custody hold reconciliation delayed
INC-53114 · Recovery dispatch · duration 20 minutes · resolved 9d ago
Minor
Resolved
2026-09-01 13:02:44Z

Reconciliation has completed. No travelers were released from custody as a result of this delay.

Investigating
2026-09-01 12:43:00Z

Scheduled custody hold reconciliation is running behind. Holds will continue to be honored.

Egress geometry rejecting valid traversals in ord-central-1
INC-04361 · Egress geometry · duration 1h 28m · resolved 9d ago
Major
Resolved
2026-09-01 13:36:03Z

Egress is operating normally in ord-central-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-09-01 13:09:38Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-09-01 12:38:49Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-09-01 12:08:00Z

A subset of egress thresholds in ord-central-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Recalibration delayed in nrt-asia-1
INC-35156 · Transit layer, Operator console · duration 10 minutes · resolved 9d ago
Minor
Resolved
2026-09-01 08:32:15Z

Recalibration complete. All portals in nrt-asia-1 have been verified.

Monitoring
2026-09-01 08:29:10Z

Recalibration is now running. Estimated completion in 30 minutes.

Investigating
2026-09-01 08:22:00Z

Scheduled portal recalibration in nrt-asia-1 is running behind schedule.

Phlogiston reserves endpoint returning 500 instead of 410
INC-58128 · Billing & reconciliation · duration 59 minutes · resolved 9d ago
Minor
Resolved
2026-09-01 08:47:58Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-09-01 08:09:38Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-09-01 07:49:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Mass-limit checks failing intermittently in nrt-asia-1
INC-49036 · Entry boundary · duration 52 minutes · resolved 9d ago
Minor
Resolved
2026-09-01 07:23:22Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-09-01 06:49:19Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-09-01 06:31:00Z

Some travelers in nrt-asia-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

August 31, 2026

Anomaly review backlog growing
INC-58810 · Recovery dispatch · duration 59 minutes · resolved 10d ago
Minor
Resolved
2026-08-31 23:35:27Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-08-31 22:56:48Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-08-31 22:36:00Z

The anomaly review backlog has exceeded its nominal threshold.

Traversal receipts delayed
INC-26234 · Traversal logging · duration 55 minutes · resolved 10d ago
Minor
Resolved
2026-08-31 22:15:11Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-08-31 21:39:18Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-08-31 21:20:00Z

Traversal receipts are being delivered slower than the 30-second target.

Manifest validation slow in fra-europe-2
INC-03273 · Operator console, Authentication · duration 45 minutes · resolved 10d ago
Minor
Resolved
2026-08-31 21:34:40Z

Validation latency is back to nominal.

Identified
2026-08-31 21:05:38Z

A database index is being rebuilt.

Investigating
2026-08-31 20:50:00Z

Traveler manifest validation is running 3-5x slower than nominal in fra-europe-2.

Inter-timeline operator handoff failing in nrt-asia-1
INC-25869 · Operator console, Recovery dispatch · duration 2h 17m · resolved 10d ago
Critical
Resolved
2026-08-31 21:24:00Z

All handoffs into nrt-asia-1 have been stable for the past 90 minutes.

Monitoring
2026-08-31 20:42:54Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-08-31 19:54:57Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-08-31 19:07:00Z

All inter-timeline operator handoffs into nrt-asia-1 are failing. Active travelers in nrt-asia-1 are unaffected, but new operator-assisted operations cannot complete.

Inter-timeline operator handoff failing in lhr-europe-1
INC-35820 · Operator console, Recovery dispatch · duration 2h 11m · resolved 10d ago
Critical
Resolved
2026-08-31 19:54:53Z

All handoffs into lhr-europe-1 have been stable for the past 90 minutes.

Monitoring
2026-08-31 19:15:37Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-08-31 18:29:48Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-08-31 17:44:00Z

All inter-timeline operator handoffs into lhr-europe-1 are failing. Active travelers in lhr-europe-1 are unaffected, but new operator-assisted operations cannot complete.

Mass-limit checks failing intermittently in iad-east-1
INC-28605 · Entry boundary · duration 53 minutes · resolved 10d ago
Minor
Resolved
2026-08-31 17:04:29Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-08-31 16:29:43Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-08-31 16:11:00Z

Some travelers in iad-east-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Inter-timeline operator handoff failing in sjc-west-1
INC-59696 · Operator console, Recovery dispatch · duration 1h 9m · resolved 10d ago
Critical
Resolved
2026-08-31 13:01:27Z

All handoffs into sjc-west-1 have been stable for the past 90 minutes.

Monitoring
2026-08-31 12:40:37Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-08-31 12:16:18Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-08-31 11:52:00Z

All inter-timeline operator handoffs into sjc-west-1 are failing. Active travelers in sjc-west-1 are unaffected, but new operator-assisted operations cannot complete.

Elevated p99 transit latency in syd-pacific-1
INC-03776 · Transit layer · duration 31 minutes · resolved 10d ago
Minor
Resolved
2026-08-31 10:20:50Z

Latency in syd-pacific-1 has returned to expected levels.

Monitoring
2026-08-31 10:11:35Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-08-31 10:00:47Z

A transit-layer worker in syd-pacific-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-08-31 09:50:00Z

We are investigating reports of elevated p99 transit latency in syd-pacific-1. Median latency is unaffected. No impact to ongoing traversals.

Cross-timeline credit transfers paused for review
INC-41799 · Billing & reconciliation · duration 1h 47m · resolved 10d ago
Major
Resolved
2026-08-31 08:34:52Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-08-31 08:02:48Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-08-31 07:25:24Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-08-31 06:48:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

Anomaly review backlog growing
INC-10044 · Recovery dispatch · duration 1h 2m · resolved 11d ago
Minor
Resolved
2026-08-31 06:10:34Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-08-31 05:30:32Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-08-31 05:09:00Z

The anomaly review backlog has exceeded its nominal threshold.

Increased false-positive watchlist holds at boundary
INC-00893 · Entry boundary, Authentication · duration 14 minutes · resolved 11d ago
Minor
Resolved
2026-08-31 05:07:11Z

False-positive rate has returned to nominal. Affected travelers have been re-cleared.

Identified
2026-08-31 04:57:57Z

A watchlist update has been rolled back. Holds are being released.

Investigating
2026-08-31 04:53:00Z

An increased rate of valid travelers are being held at the entry boundary due to watchlist false positives.

August 30, 2026

Mass-limit checks failing intermittently in syd-pacific-1
INC-59433 · Entry boundary · duration 1h 2m · resolved 11d ago
Minor
Resolved
2026-08-30 23:44:36Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-08-30 23:04:33Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-08-30 22:43:00Z

Some travelers in syd-pacific-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Elevated p99 transit latency in lhr-europe-1
INC-21427 · Transit layer · duration 55 minutes · resolved 11d ago
Minor
Resolved
2026-08-30 22:32:42Z

Latency in lhr-europe-1 has returned to expected levels.

Monitoring
2026-08-30 22:16:17Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-08-30 21:57:08Z

A transit-layer worker in lhr-europe-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-08-30 21:38:00Z

We are investigating reports of elevated p99 transit latency in lhr-europe-1. Median latency is unaffected. No impact to ongoing traversals.

Operator console intermittently unavailable
INC-98252 · Operator console · duration 56 minutes · resolved 11d ago
Minor
Resolved
2026-08-30 20:08:07Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-08-30 19:51:16Z

Console is now available. Monitoring for recurrence.

Identified
2026-08-30 19:31:38Z

A console bootstrapping issue has been identified.

Investigating
2026-08-30 19:12:00Z

Some operators are reporting intermittent unavailability of the operator console.

Elevated p99 transit latency in dfw-south-1
INC-10838 · Transit layer · duration 54 minutes · resolved 11d ago
Minor
Resolved
2026-08-30 19:30:36Z

Latency in dfw-south-1 has returned to expected levels.

Monitoring
2026-08-30 19:14:31Z

Recalibration complete. Latency is returning to baseline. We are continuing to monitor.

Identified
2026-08-30 18:55:45Z

A transit-layer worker in dfw-south-1 is rebalancing across operator pools. Recalibration is in progress.

Investigating
2026-08-30 18:37:00Z

We are investigating reports of elevated p99 transit latency in dfw-south-1. Median latency is unaffected. No impact to ongoing traversals.

Sign-in degraded for accounts with active custody holds
INC-78042 · Authentication · duration 24 minutes · resolved 11d ago
Minor
Resolved
2026-08-30 17:17:56Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-08-30 17:02:22Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-08-30 16:54:00Z

Accounts with one or more active custody holds may be unable to sign in.

SWIFT-T transfers returning 503 errors
INC-54780 · Billing & reconciliation · duration 27 minutes · resolved 11d ago
Minor
Resolved
2026-08-30 16:56:46Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-08-30 16:39:22Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-08-30 16:30:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Inter-timeline operator handoff failing in iad-east-1
INC-11891 · Operator console, Recovery dispatch · duration 4h 7m · resolved 11d ago
Critical
Resolved
2026-08-30 19:51:21Z

All handoffs into iad-east-1 have been stable for the past 90 minutes.

Monitoring
2026-08-30 18:37:09Z

Handoffs are succeeding again. Monitoring closely for related issues.

Identified
2026-08-30 17:10:34Z

A timeline-perimeter authentication failure has been traced to an expired certificate. Renewal is in progress.

Investigating
2026-08-30 15:44:00Z

All inter-timeline operator handoffs into iad-east-1 are failing. Active travelers in iad-east-1 are unaffected, but new operator-assisted operations cannot complete.

Recovery operator queue depth elevated
INC-02843 · Recovery dispatch · duration 55 minutes · resolved 11d ago
Minor
Resolved
2026-08-30 16:20:12Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-08-30 15:44:19Z

Additional operators have been brought online in lhr-europe-1. The queue is draining.

Investigating
2026-08-30 15:25:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

SWIFT-T transfers returning 503 errors
INC-79476 · Billing & reconciliation · duration 49 minutes · resolved 11d ago
Minor
Resolved
2026-08-30 13:25:53Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-08-30 12:54:06Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-08-30 12:37:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

Sign-in degraded for accounts with active custody holds
INC-58329 · Authentication · duration 34 minutes · resolved 11d ago
Minor
Resolved
2026-08-30 12:41:11Z

Sign-in is fully restored. We apologize for the impact.

Identified
2026-08-30 12:18:58Z

Traced to a recent change in the identity preservation check. Reverting now.

Investigating
2026-08-30 12:07:00Z

Accounts with one or more active custody holds may be unable to sign in.

Recovery dispatch unable to reach sjc-west-1
INC-47502 · Recovery dispatch · duration 56 minutes · resolved 11d ago
Major
Resolved
2026-08-30 09:45:40Z

Dispatch to sjc-west-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-08-30 09:28:58Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-08-30 09:09:29Z

Operator handoff to sjc-west-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-08-30 08:50:00Z

Recovery dispatches into sjc-west-1 are failing to complete. Stuck-in-portal events in this region are being queued.

August 29, 2026

Operator console intermittently unavailable
INC-04115 · Operator console · duration 49 minutes · resolved 12d ago
Minor
Resolved
2026-08-29 22:47:17Z

Console availability has been stable for over 30 minutes.

Monitoring
2026-08-29 22:32:30Z

Console is now available. Monitoring for recurrence.

Identified
2026-08-29 22:15:15Z

A console bootstrapping issue has been identified.

Investigating
2026-08-29 21:58:00Z

Some operators are reporting intermittent unavailability of the operator console.

Custody hold reconciliation delayed
INC-39711 · Recovery dispatch · duration 41 minutes · resolved 12d ago
Minor
Resolved
2026-08-29 21:27:41Z

Reconciliation has completed. No travelers were released from custody as a result of this delay.

Investigating
2026-08-29 20:47:00Z

Scheduled custody hold reconciliation is running behind. Holds will continue to be honored.

Anomaly review backlog growing
INC-70761 · Recovery dispatch · duration 40 minutes · resolved 12d ago
Minor
Resolved
2026-08-29 20:58:00Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-08-29 20:32:00Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-08-29 20:18:00Z

The anomaly review backlog has exceeded its nominal threshold.

Phlogiston reserves endpoint returning 500 instead of 410
INC-33717 · Billing & reconciliation · duration 20 minutes · resolved 12d ago
Minor
Resolved
2026-08-29 20:26:16Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-08-29 20:13:05Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-08-29 20:06:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Temporal handling fees incorrectly applied to drawdowns
INC-33727 · Billing & reconciliation · duration 59 minutes · resolved 12d ago
Minor
Resolved
2026-08-29 19:05:45Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-08-29 18:27:33Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-08-29 18:07:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Increased false-positive watchlist holds at boundary
INC-32610 · Entry boundary, Authentication · duration 21 minutes · resolved 12d ago
Minor
Resolved
2026-08-29 17:50:38Z

False-positive rate has returned to nominal. Affected travelers have been re-cleared.

Identified
2026-08-29 17:37:13Z

A watchlist update has been rolled back. Holds are being released.

Investigating
2026-08-29 17:30:00Z

An increased rate of valid travelers are being held at the entry boundary due to watchlist false positives.

Recovery dispatch unable to reach syd-pacific-1
INC-02864 · Recovery dispatch · duration 59 minutes · resolved 12d ago
Major
Resolved
2026-08-29 17:49:06Z

Dispatch to syd-pacific-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-08-29 17:31:22Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-08-29 17:10:41Z

Operator handoff to syd-pacific-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-08-29 16:50:00Z

Recovery dispatches into syd-pacific-1 are failing to complete. Stuck-in-portal events in this region are being queued.

Increased duplicate emergence events
INC-55317 · Transit layer, Recovery dispatch · duration 1h 15m · resolved 12d ago
Major
Resolved
2026-08-29 15:59:47Z

Custody-held travelers from this event will be reconciled at the close of the current billing cycle. Affected accounts will receive a notice from their operator.

Monitoring
2026-08-29 15:37:21Z

Duplicate rate has returned to nominal. No additional travelers have been placed in custody.

Identified
2026-08-29 15:11:10Z

The duplicate rate has been traced to a stuck inter-timeline reconciliation worker. We are restarting the worker.

Investigating
2026-08-29 14:45:00Z

We are seeing an elevated rate of duplicate emergence events. Affected travelers are being placed in custody hold per protocol.

Temporal handling fees incorrectly applied to drawdowns
INC-85722 · Billing & reconciliation · duration 49 minutes · resolved 12d ago
Minor
Resolved
2026-08-29 10:45:11Z

All incorrect charges have been refunded. No further action is required.

Identified
2026-08-29 10:13:13Z

Affected accounts have been identified. Refunds are being issued.

Investigating
2026-08-29 09:56:00Z

A small number of accounts have been charged temporal handling fees on provisional credit drawdowns that should be exempt.

Increased duplicate emergence events
INC-81407 · Transit layer, Recovery dispatch · duration 30 minutes · resolved 12d ago
Major
Resolved
2026-08-29 09:49:10Z

Custody-held travelers from this event will be reconciled at the close of the current billing cycle. Affected accounts will receive a notice from their operator.

Monitoring
2026-08-29 09:40:07Z

Duplicate rate has returned to nominal. No additional travelers have been placed in custody.

Identified
2026-08-29 09:29:33Z

The duplicate rate has been traced to a stuck inter-timeline reconciliation worker. We are restarting the worker.

Investigating
2026-08-29 09:19:00Z

We are seeing an elevated rate of duplicate emergence events. Affected travelers are being placed in custody hold per protocol.

Cross-timeline credit transfers paused for review
INC-02906 · Billing & reconciliation · duration 50 minutes · resolved 12d ago
Major
Resolved
2026-08-29 08:47:56Z

Cross-timeline transfers have been operating normally for the past hour.

Monitoring
2026-08-29 08:32:57Z

Transfers have been resumed at reduced throughput. We are monitoring for further anomalies.

Identified
2026-08-29 08:15:28Z

Review is in progress. We expect to resume within 90 minutes.

Investigating
2026-08-29 07:58:00Z

We have paused all cross-timeline credit transfers pending a review of recent reconciliation anomalies. Local-region transfers are unaffected.

August 28, 2026

Mass-limit checks failing intermittently in sjc-west-1
INC-04954 · Entry boundary · duration 14 minutes · resolved 13d ago
Minor
Resolved
2026-08-28 21:26:39Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-08-28 21:17:46Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-08-28 21:13:00Z

Some travelers in sjc-west-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Recovery dispatch unable to reach dfw-south-1
INC-90170 · Recovery dispatch · duration 42 minutes · resolved 13d ago
Major
Resolved
2026-08-28 18:11:57Z

Dispatch to dfw-south-1 has been stable. Queued recoveries from this event have all been processed.

Monitoring
2026-08-28 17:59:21Z

Secondary handoff is active. Recoveries are completing. Monitoring closely.

Identified
2026-08-28 17:44:40Z

Operator handoff to dfw-south-1 is failing. We are bringing up a secondary handoff path.

Investigating
2026-08-28 17:30:00Z

Recovery dispatches into dfw-south-1 are failing to complete. Stuck-in-portal events in this region are being queued.

Increased false-positive watchlist holds at boundary
INC-91218 · Entry boundary, Authentication · duration 23 minutes · resolved 13d ago
Minor
Resolved
2026-08-28 17:50:47Z

False-positive rate has returned to nominal. Affected travelers have been re-cleared.

Identified
2026-08-28 17:35:58Z

A watchlist update has been rolled back. Holds are being released.

Investigating
2026-08-28 17:28:00Z

An increased rate of valid travelers are being held at the entry boundary due to watchlist false positives.

Traversal receipts delayed
INC-21633 · Traversal logging · duration 35 minutes · resolved 13d ago
Minor
Resolved
2026-08-28 17:19:23Z

Receipts are delivering within target. Backlog cleared.

Identified
2026-08-28 16:56:23Z

A backlog in the receipt-delivery worker is being drained.

Investigating
2026-08-28 16:44:00Z

Traversal receipts are being delivered slower than the 30-second target.

Mass-limit checks failing intermittently in dfw-south-1
INC-03699 · Entry boundary · duration 15 minutes · resolved 13d ago
Minor
Resolved
2026-08-28 16:41:16Z

Scales have been recalibrated. Mass-limit checks are operating correctly.

Identified
2026-08-28 16:31:20Z

A calibration error in the boundary scale has been identified. Affected portals are being held.

Investigating
2026-08-28 16:26:00Z

Some travelers in dfw-south-1 are being rejected at the entry boundary on mass-limit checks. Affected weight range: 65–80 kg.

Egress geometry rejecting valid traversals in sjc-west-1
INC-65846 · Egress geometry · duration 1h 15m · resolved 13d ago
Major
Resolved
2026-08-28 16:59:27Z

Egress is operating normally in sjc-west-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-08-28 16:36:48Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-08-28 16:10:24Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-08-28 15:44:00Z

A subset of egress thresholds in sjc-west-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Phlogiston reserves endpoint returning 500 instead of 410
INC-99633 · Billing & reconciliation · duration 52 minutes · resolved 13d ago
Minor
Resolved
2026-08-28 16:03:36Z

The endpoint is now returning 410 Gone as expected.

Identified
2026-08-28 15:30:03Z

A regression in error handling has been identified. The endpoint should be returning 410 Gone, not 500. Fix is being deployed.

Investigating
2026-08-28 15:12:00Z

The phlogiston reserves endpoint is returning 500 errors. Note: this is a legacy endpoint and is no longer accepting deposits per the 1850 deprecation.

Recovery operator queue depth elevated
INC-28017 · Recovery dispatch · duration 24 minutes · resolved 13d ago
Minor
Resolved
2026-08-28 12:39:43Z

Queue depth has returned to nominal. Dispatch SLAs are being met.

Identified
2026-08-28 12:24:18Z

Additional operators have been brought online in sjc-west-1. The queue is draining.

Investigating
2026-08-28 12:16:00Z

Recovery dispatch queue depth has exceeded nominal thresholds. P3 and P4 dispatches may experience elevated wait times.

Egress geometry rejecting valid traversals in nrt-asia-1
INC-58521 · Egress geometry · duration 1h 49m · resolved 13d ago
Major
Resolved
2026-08-28 13:32:27Z

Egress is operating normally in nrt-asia-1. Recovery-routed travelers from this event are receiving operator follow-up.

Monitoring
2026-08-28 12:59:37Z

Recalibration complete. Traversals are succeeding. Monitoring closely.

Identified
2026-08-28 12:21:18Z

A geometry calibration drift has been identified. Affected thresholds are being held while we recalibrate.

Investigating
2026-08-28 11:43:00Z

A subset of egress thresholds in nrt-asia-1 are rejecting otherwise valid traversals. Affected travelers are being routed to the recovery queue.

Anomaly review backlog growing
INC-40975 · Recovery dispatch · duration 34 minutes · resolved 13d ago
Minor
Resolved
2026-08-28 08:43:10Z

Backlog cleared. Anomaly review is operating within SLA.

Identified
2026-08-28 08:20:57Z

Additional reviewers have been added. The backlog is decreasing.

Investigating
2026-08-28 08:09:00Z

The anomaly review backlog has exceeded its nominal threshold.

SWIFT-T transfers returning 503 errors
INC-66187 · Billing & reconciliation · duration 12 minutes · resolved 13d ago
Minor
Resolved
2026-08-28 08:19:17Z

All SWIFT-T transfers are succeeding. The gateway has confirmed restoration.

Identified
2026-08-28 08:11:18Z

The gateway is undergoing maintenance in the originating timeline. We are routing around it.

Investigating
2026-08-28 08:07:00Z

A correspondent-bank gateway is intermittently returning 503 errors on SWIFT-T transfers.

All timestamps in UTC. Incident IDs are issued on first investigation. Resolved incidents remain visible for 14 days. For real-time alerts, subscribe via hello@portaluse.com.